Compare SCSM vs. Zendesk

SCSM is ranked 17th in Help Desk Software with 2 reviews while Zendesk which is ranked 19th in Help Desk Software. SCSM is rated 7.0, while Zendesk is rated 0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
Zendesk Logo
19,648 views|4,098 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,135 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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361,135 professionals have used our research since 2012.
Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
19th
out of 44 in Help Desk Software
Views
19,648
Comparisons
4,098
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Compared 45% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
System Center Service Manager
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Microsoft
Zendesk
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about SCSM
Learn more about Zendesk
Sample Customers
Fibabanka, UMC Health SystemShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,135 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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