Compare SCSM vs. Zendesk

SCSM is ranked 7th in Help Desk Software with 8 reviews while Zendesk is ranked 20th in Help Desk Software. SCSM is rated 6.8, while Zendesk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, JIRA Service Desk and ManageEngine ServiceDesk Plus, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
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SCSM Logo
Read 8 SCSM reviews.
3,030 views|2,106 comparisons
Zendesk Logo
4,850 views|3,915 comparisons
Most Helpful Review
Use Zendesk? Share your opinion.
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,772 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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389,772 professionals have used our research since 2012.
Ranking
7th
out of 44 in Help Desk Software
Views
3,030
Comparisons
2,106
Reviews
7
Average Words per Review
634
Avg. Rating
6.4
20th
out of 44 in Help Desk Software
Views
4,850
Comparisons
3,915
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 45% of the time.
Compared 16% of the time.
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
System Center Service Manager
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Microsoft
Zendesk
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Fibabanka, UMC Health SystemShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,772 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.