Compare SCSM vs. Zendesk Guide

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Read 13 SCSM reviews.
2,972 views|1,802 comparisons
Zendesk Guide Logo
3,952 views|3,430 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
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Pricing and Cost Advice
"The price should be lower.""Licensing can be complex and confusing.""It is an expensive solution.""It is a lower price vs. other things on the market."

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Questions from the Community
Top Answer: The most requested feature from our customers is the helpdesk ticketing system.
Top Answer: The solution does charge for add-ons and third party installations most of the time.
Top Answer: There is some difficulty when it comes to deploying this solution. The user interface needs to be improved. One of our customers has complained to say that the workflow needs to be more customizable.
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Ranking
4th
out of 56 in Help Desk Software
Views
2,972
Comparisons
1,802
Reviews
13
Average Words per Review
674
Avg. Rating
6.7
26th
out of 56 in Help Desk Software
Views
3,952
Comparisons
3,430
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 48% of the time.
Compared 11% of the time.
Compared 4% of the time.
Compared 2% of the time.
Compared 40% of the time.
Compared 16% of the time.
Compared 4% of the time.
Also Known As
System Center Service Manager
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Microsoft
Zendesk
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about SCSM
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Sample Customers
Fibabanka, UMC Health SystemShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Government16%
Construction Company10%
Wholesaler/Distributor10%
REVIEWERS
Computer Software Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider9%
Media Company6%
Construction Company6%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,246 professionals have used our research since 2012.
SCSM is ranked 4th in Help Desk Software with 13 reviews while Zendesk Guide is ranked 26th in Help Desk Software. SCSM is rated 6.6, while Zendesk Guide is rated 0.0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and SolarWinds Web Help Desk, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TOPdesk and ManageEngine ServiceDesk Plus.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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