Compare SCSM vs. Zoho Desk
Most Helpful Review | |
Use Zoho Desk? Share your opinion. | |
 Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020. 431,275 professionals have used our research since 2012. | |
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
The price should be lower. Licensing can be complex and confusing. It is an expensive solution. It is a lower price vs. other things on the market. | Information Not Available |
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Ranking  | |
Views 2,979 Comparisons 1,844 Reviews 12 Average Words per Review 696 Avg. Rating 6.6 | Views 487 Comparisons 428 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Popular Comparisons | |
 Compared 45% of the time.  Compared 16% of the time.  Compared 12% of the time.  Compared 5% of the time.  Compared 4% of the time. | Compared 55% of the time. Compared 34% of the time.  Compared 12% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Microsoft | Zoho |
Overview | |
| System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. |
Offer | |
Learn more about SCSM | Learn more about Zoho Desk |
Sample Customers | |
| Fibabanka, UMC Health System | Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket |
Top Industries | |
Computer Software Company25% Government17% Construction Company12% Wholesaler/Distributor8% | No Data Available |
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,275 professionals have used our research since 2012.
SCSM is ranked 3rd in Help Desk Software with 13 reviews while Zoho Desk is ranked 31st in Help Desk Software. SCSM is rated 6.6, while Zoho Desk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.
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