Compare SCSM vs. Zoho Desk
SCSM is ranked 17th in Help Desk Software with 2 reviews while Zoho Desk which is ranked 31st in Help Desk Software. SCSM is rated 7.0, while Zoho Desk is rated 0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk.
Most Helpful Review | |
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
It is an expensive solution. It is a lower price vs. other things on the market. | Information Not Available |
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Ranking  | |
Views 7,167 Comparisons 2,417 Reviews 2 Average Words per Review 218 Avg. Rating 7.0 | Views 269 Comparisons 225 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Top Comparisons | |
 Compared 42% of the time.  Compared 18% of the time.  Compared 14% of the time. | Compared 79% of the time. Compared 12% of the time.  Compared 9% of the time. |
Also Known As | |
| System Center Service Manager | |
Learn | |
| Microsoft | Zoho |
Overview | |
| System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. |
Offer | |
Learn more about SCSM | Learn more about Zoho Desk |
Sample Customers | |
| Fibabanka, UMC Health System | Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket |
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,852 professionals have used our research since 2012.
See also SCSM Reviews, Zoho Desk Reviews, and our list of Best Help Desk Software Companies.
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