SCSM vs. Zoho Desk Comparison | IT Central Station

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CA Service Desk Manager Read 19 CA Service Desk Manager reviews. 4,098 views\|1,736 comparisons	SCSM Read 7 SCSM reviews. 3,066 views\|2,143 comparisons	Zoho Desk 348 views\|293 comparisons

Pricing and Cost Advice
Information Not Available	Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market. Read more »	Information Not Available

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Top Comparisons
ServiceNow vs. CA Service Desk Manager Compared 64% of the time. CA Cloud Service Management vs. CA Service Desk Manager Compared 9% of the time. JIRA Service Desk vs. CA Service Desk Manager Compared 7% of the time. See more CA Service Desk Manager competitors » + Add more products to compare	ServiceNow vs. SCSM Compared 46% of the time. ManageEngine ServiceDesk Plus vs. SCSM Compared 17% of the time. JIRA Service Desk vs. SCSM Compared 16% of the time. See more SCSM competitors » + Add more products to compare	ManageEngine ServiceDesk Plus vs. Zoho Desk Compared 74% of the time. ServiceNow vs. Zoho Desk Compared 17% of the time. Zendesk vs. Zoho Desk Compared 9% of the time. See more Zoho Desk competitors » + Add more products to compare
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight	System Center Service Manager
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CA (A Broadcom Company)	Microsoft	Zoho
Overview
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products...	System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.	With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Offer
Learn more about CA Service Desk Manager Learn More	Learn more about SCSM Learn More	Learn more about Zoho Desk Learn More
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini	Fibabanka, UMC Health System	Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
REVIEWERS Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% VISITORS READING REVIEWS Software R&D Company29% Insurance Company10% Comms Service Provider9% Financial Services Firm9%	No Data Available	No Data Available

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