Compare SCSM vs. Zoho Desk

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Read 13 SCSM reviews.
2,979 views|1,844 comparisons
Zoho Desk Logo
487 views|428 comparisons
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,275 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The price should be lower.Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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431,275 professionals have used our research since 2012.
Ranking
3rd
out of 55 in Help Desk Software
Views
2,979
Comparisons
1,844
Reviews
12
Average Words per Review
696
Avg. Rating
6.6
31st
out of 55 in Help Desk Software
Views
487
Comparisons
428
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 45% of the time.
Compared 12% of the time.
Compared 5% of the time.
Compared 4% of the time.
Compared 34% of the time.
Compared 12% of the time.
Also Known As
System Center Service Manager
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Microsoft
Zoho
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about SCSM
Learn more about Zoho Desk
Sample Customers
Fibabanka, UMC Health SystemIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
VISITORS READING REVIEWS
Computer Software Company25%
Government17%
Construction Company12%
Wholesaler/Distributor8%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,275 professionals have used our research since 2012.
SCSM is ranked 3rd in Help Desk Software with 13 reviews while Zoho Desk is ranked 31st in Help Desk Software. SCSM is rated 6.6, while Zoho Desk is rated 0. The top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Desk, BMC Helix ITSM and BeyondTrust Remote Support, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.

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