Compare SCSM vs. Zoho Desk

SCSM is ranked 17th in Help Desk Software with 2 reviews while Zoho Desk which is ranked 31st in Help Desk Software. SCSM is rated 7.0, while Zoho Desk is rated 0. The top reviewer of SCSM writes "We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly". On the other hand, SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk.
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SCSM Logo
Read 2 SCSM reviews.
7,167 views|2,417 comparisons
Zoho Desk Logo
269 views|225 comparisons
Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
It is an expensive solution.It is a lower price vs. other things on the market.

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360,852 professionals have used our research since 2012.
Ranking
17th
out of 44 in Help Desk Software
Views
7,167
Comparisons
2,417
Reviews
2
Average Words per Review
218
Avg. Rating
7.0
31st
out of 44 in Help Desk Software
Views
269
Comparisons
225
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 42% of the time.
Compared 14% of the time.
Compared 12% of the time.
Compared 9% of the time.
Also Known As
System Center Service Manager
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Microsoft
Zoho
Overview
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about SCSM
Learn more about Zoho Desk
Sample Customers
Fibabanka, UMC Health SystemIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,852 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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