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Most Helpful Review | ||
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019. 383,162 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | ||
Information Not Available | Licensing can be complex and confusing. It is an expensive solution. It is a lower price vs. other things on the market. | Information Not Available |
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Top Comparisons | ||
Compared 64% of the time. Compared 9% of the time. Compared 7% of the time. | Compared 46% of the time. Compared 17% of the time. Compared 16% of the time. | Compared 74% of the time. Compared 17% of the time. Compared 9% of the time. |
Also Known As | ||
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | System Center Service Manager | |
Learn | ||
CA (A Broadcom Company) | Microsoft | Zoho |
Overview | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset. | With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about SCSM | Learn more about Zoho Desk |
Sample Customers | ||
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Fibabanka, UMC Health System | Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% Software R&D Company29% Insurance Company10% Comms Service Provider9% Financial Services Firm9% | No Data Available | No Data Available |
See also SCSM Reviews, Zoho Desk Reviews, and our list of Best Help Desk Software Companies.