We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The initial setup was very straight forward."
"The pricing is flexible."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is protection against ransomware and malware."
"The most valuable feature is that it works and isn't compromised. Other solutions I have used have all been compromised and SentinelOne is the only one that hasn't been compromised as far as I understand."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
"The only thing I'm not sure about is I haven't deployed it on any mobile devices."
"My only complaint is that the knowledge base is not accessible to the customer."
"The Red Cloak agent is free."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
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Secureworks Red Cloak MDR is ranked 5th in Managed Detection and Response (MDR) with 3 reviews while SentinelOne Vigilance is ranked 13th in Managed Detection and Response (MDR) with 2 reviews. Secureworks Red Cloak MDR is rated 7.6, while SentinelOne Vigilance is rated 0.0. The top reviewer of Secureworks Red Cloak MDR writes "Good for managing alerts, has great automatic responses, and is flexible with pricing". On the other hand, the top reviewer of SentinelOne Vigilance writes "It works and has not been breached". Secureworks Red Cloak MDR is most compared with CrowdStrike Falcon Complete, Trend Micro Managed XDR, Sophos Managed Threat Response, Red Canary MDR and Rapid7 MDR, whereas SentinelOne Vigilance is most compared with CrowdStrike Falcon Complete, Red Canary MDR, Arctic Wolf AWN CyberSOC, ConnectWise Fortify and Sophos Managed Threat Response. See our Secureworks Red Cloak MDR vs. SentinelOne Vigilance report.
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We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.