Most Helpful Review
An inexpensive integration solution that needs more time to develop as a mature product with better brand recognition
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It has enabled digital business processes. It's the connection between our ERP system and the rest of the company. We were able to automate processing invoices digitally like an inbound invoice and FastPay payments.
If SEEBURGER plans to do something, they will meet their target. We haven't been disappointed by them at all. For example, we had six trading partners to onboard and they said, "We'll make it happen," and they did make it happen. They did exactly what they said they would do. That's a really positive thing.
The solution's capabilities in fulfilling our existing B2B integration requirements are brilliant. Among our multiple customers we connect to SAP systems, JDE, all the various ERPs that you can possibly get, Oracle procurement systems, etc. We haven't come across anything yet — and customers are trying to trip us up — that we can't do.
I like that the tool has all the adapters — all the possible protocols that are in the industry. You pay for those adapters but at least it's all in one package. You don't have to get another tool or application to support another partner.
When orders come in they go into our ERP system directly, so there is integration there.
It's the reliability. And the message tracking is quite good, where we can go in and see if we have an issue.
SEEBURGER Business Integration Suite (BIS) has been good at communicating between two applications, changing formats and using the required protocols... We can have one site communicating in an old FTP or SFTP style, or via file transfer. And with other applications, we could have API or a web service call or some other protocol used to send information.
What would have been a manual process of transmitting data items around between us and third-parties has been automated. SEEBURGER BIS handles the automation and mapping side of the communications. The automation, along with the efficiency around time and cost, has improved our organization. Around 20,000 messages a month have been automated. These typically would be financial/order transactions and confirmations in invoicing that have been automated.
The most valuable feature is the load balancing with the circuit-breaker function.
It is a good product for API management.
The feature I find most valuable is that this solution allows us to manage our security.
API connectivity needs improvement as well as the GUI. The GUI hasn't changed that much in 10 years, but of course, that's already been updated. I would say I'm excited about the screenshots but that's about it.
There are some aspects at the front, the actual queries that you use, that could be improved. They're all very minor to be honest.
It's rather difficult to understand, from the application, what's broken and why it doesn't work. We typically need to get support from them directly, and it's usually in a consulting role, to fix issues.
There might be some improvements they could make to the portal, but they're not anything that stops me from working.
We don't have much access to the logs or what's happening. So we have to log a ticket with SEEBURGER. We only get a message that something has failed... we have to open a ticket with SEEBURGER for them to tell us exactly what the issue is... I would like us to be able to be more self-sufficient.
We wanted to use API. We were told that in 6.52 we could use API management. Later on, we found that API management wasn't that completely integrated into the 6.52 solution, and if you wanted to have the whole API suite you might have to go to 6.7, the latest one.
The speed of development needs improvement. If you acquire any customization, it can be a slightly slow process. I would like to see more flexibility around customizations. The time frame right now depends on the sophistication and customization, but we have to go through a process of getting them to develop, implement, and test it. This might take a couple of weeks. If it was a simpler system to customize, the time could probably be cut by half or down by even 25 percent of what it would normally take.
The BIS Front End needs a little bit of refreshing, especially when it comes to setting up new trading partners and trading partner agreements or transactions. It can be a bit clumsy to copy and rename and then go in and modify.
Sometimes when new features are released, they are not immediately stable.
It is a young product and does not have the kind of brand recognition that would make it a more popular solution with our clients.
I would like to see some additional features like having some extensions for .NET core because we use it for our back-end language.
Pricing and Cost Advice
The only thing that would be an improvement would be if they had a cost model whereby you could just pay for what you're actually using. Even if it were a minimum monthly charge that they offered, if you're not utilizing all of that then they should consider a lower tier. That way, they could attract more business.
On an annual basis, our support costs, which are based on the licensing, are about £120,000.
We pay maintenance of between $75,000 and $100,000 per year, per box.
There is a standard agreement for the messaging every month. But if we make a change request — a change to a mapping or something like that — then there is a fixed price per hour.
We pay per message we use. We spend about £19,000 a year with them.
The cost-based model is slightly different now in SEEBURGER Business Integration Suite (BIS). They changed the licensing, based on adapters and other things. In the old style of licensing, the whole suite was one license...
Our licensing model is based on transactions. We have a base service contract which is priced against a volume of transactions and another volume of individual transactions, which are covered by one service agreement. Then, we have development services on top of that. Our annual spend is around £80,000. It's about mid-priced, as there are some cheaper alternatives out there and some more expensive ones. It's neither cheap nor expensive. It's somewhere in the middle.
We have additional ad hoc development costs, but those vary depending on if we're bringing on another third-party into our systems via the EDI integration. So, that's highly variable.
There are different versions and plans available depending on the requirements, so there is flexibility in terms of the pricing.
The price is low compared to other products of a similar type.
out of 39 in API Management
Average Words per Review
out of 39 in API Management
Average Words per Review
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Also Known As
|Seeburger Business Integration Suite|
The SEEBURGER Business Integration Suite (BIS) is a central platform for all integration activities. It enables you to respond easily, rapidly and innovatively to your digital transformation challenges:
|Tyk is an open source API Gateway that is fast and scalable, an API management platform featuring an API gateway, analytics, developer portal and dashboard. Available in three flavours to best suit your architecture and governance. We offer full cloud or on-premises options, and the best of both worlds with our unique hybrid model. www.tyk.io|
Learn more about SEEBURGER BIS
Learn more about Tyk
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Computer Software Company43%
Comms Service Provider6%
Computer Software Company47%
Comms Service Provider10%
Financial Services Firm7%
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