OnSolve Platform for Critical Event Management vs Splunk On-Call comparison

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Executive Summary

We performed a comparison between OnSolve Platform for Critical Event Management and Splunk On-Call based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It allows for a systematic and uniform method of alerting personnel in every location.​""The placeholder dropdowns for message templates are useful.​"

More OnSolve Platform for Critical Event Management Pros →

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.""VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.""The most valuable feature of the solution is helpdesk escalation.""The alert calling feature is the best because notifications are delivered via phone messages.""The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

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Cons
"Conference calling requires a complicated syntax formula.​""The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."

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"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.""There could be improvements with communicating an incident or alert.""The third-party configuration tool could be easier to use.""Should have more YouTube webinars.""The solution can be improved by including a wider list of permissions."

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Pricing and Cost Advice
Information Not Available
  • "The price of the solution could be less expensive."
  • More Splunk On-Call Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:The flexible schedule is the most valuable feature. It was very easy to set out a rotation.
    Top Answer:For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was… more »
    Top Answer:We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It's… more »
    Ranking
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    Views
    1,092
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    Reviews
    3
    Average Words per Review
    385
    Rating
    9.0
    Comparisons
    Also Known As
    Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
    VictorOps
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    OnSolve
    Video Not Available
    Overview

    The OnSolve Platform for Critical Event Management is a comprehensive solution designed to help organizations effectively manage critical events. Its primary use case is to provide real-time situational awareness, enabling organizations to proactively respond to and mitigate potential threats.

    The platform offers a range of valuable functionality, including event monitoring, alerting, and incident management. It aggregates data from various sources, such as social media, weather updates, and internal systems, to provide a holistic view of the current situation. This allows organizations to quickly assess the impact of an event and take appropriate actions.

    The platform also enables automated alerting and notification, ensuring timely dissemination of critical information to relevant stakeholders. It supports multi-channel communication, including SMS, voice calls, emails, and mobile app notifications, to reach individuals across different devices and locations. This helps organizations rapidly communicate with employees, customers, and other key stakeholders during emergencies.

    Furthermore, the platform facilitates incident management by providing tools for task assignment, collaboration, and tracking. It allows organizations to create response plans, allocate resources, and monitor progress in real-time. This streamlines the incident response process, leading to faster resolution and reduced impact on operations.

    Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
    Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

    Sample Customers
    Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
    NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm14%
    Government13%
    Healthcare Company9%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm11%
    Manufacturing Company9%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise15%
    Large Enterprise70%
    REVIEWERS
    Midsize Enterprise11%
    Large Enterprise89%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise17%
    Large Enterprise70%
    Buyer's Guide
    IT Alerting and Incident Management
    March 2024
    Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    OnSolve Platform for Critical Event Management is ranked 12th in IT Alerting and Incident Management while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. OnSolve Platform for Critical Event Management is rated 6.0, while Splunk On-Call is rated 8.6. The top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, Everbridge IT Alerting, AlertMedia, PagerDuty Operations Cloud and Rave Alert, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters .

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.