Compare Serviceaide Intelligent Service Management vs. SolarWinds MSP Manager

Serviceaide Intelligent Service Management is ranked 24th in Help Desk Software with 1 review while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. Serviceaide Intelligent Service Management is rated 6.0, while SolarWinds MSP Manager is rated 10.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas SolarWinds MSP Manager is most compared with JIRA Service Desk, ManageEngine ServiceDesk Plus and ServiceNow.
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Most Helpful Review
Use Serviceaide Intelligent Service Management? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
417,803 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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This is a premier product and it has been around for a long time.

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Cons
The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

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Pricing and Cost Advice
Information Not Available
Don't get scared of the price tag because it's definitely worth it.

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417,803 professionals have used our research since 2012.
Ranking
24th
out of 48 in Help Desk Software
Views
306
Comparisons
144
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
14th
out of 48 in Help Desk Software
Views
947
Comparisons
630
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Top Comparisons
Compared 14% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management SolarWinds LOGICnow
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Serviceaide
SolarWinds
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about SolarWinds MSP Manager
Sample Customers
Oakwood Systems GroupLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
417,803 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.