We performed a comparison between Serviceaide ChangeGear and SolarWinds Service Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The solution is very stable."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM) while SolarWinds Service Desk is ranked 16th in IT Service Management (ITSM) with 1 review. Serviceaide ChangeGear is rated 7.6, while SolarWinds Service Desk is rated 9.0. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of SolarWinds Service Desk writes "A robust solution to automate and manage incidents and requests". Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas SolarWinds Service Desk is most compared with Samanage.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
