We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The most valuable feature of this solution is the assets management module."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"This solution needs to have mobile application support added."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"They charge by the technician. It costs $117 per technician per year."
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SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while SolarWinds Web Help Desk is ranked 29th in Help Desk Software with 2 reviews. Serviceaide Intelligent Service Management is rated 6.0, while SolarWinds Web Help Desk is rated 6.6. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide and IBM Maximo.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.