Compare Serviceaide Intelligent Service Management vs. Spiceworks

Serviceaide Intelligent Service Management is ranked 24th in Help Desk Software with 1 review while Spiceworks is ranked 10th in Help Desk Software with 3 reviews. Serviceaide Intelligent Service Management is rated 6.0, while Spiceworks is rated 9.4. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of Spiceworks writes "Good inventory and helpdesk functionality". Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ManageEngine ServiceDesk Plus and ServiceNow.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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The most valuable features are the inventory and personalization.The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.The solution is very stable. It's reliable and efficient.

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Cons
The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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Having an integrated asset management tool, where I can plug in things that are offline, would be good.It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.

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420,671 professionals have used our research since 2012.
Ranking
24th
out of 48 in Help Desk Software
Views
307
Comparisons
149
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
10th
out of 48 in Help Desk Software
Views
3,902
Comparisons
2,557
Reviews
3
Average Words per Review
310
Avg. Rating
9.3
Popular Comparisons
Compared 38% of the time.
Compared 11% of the time.
Compared 11% of the time.
Compared 5% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Serviceaide
Spiceworks
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Spiceworks
Sample Customers
Oakwood Systems GroupBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
K 12 Educational Company Or School13%
Marketing Services Firm13%
REVIEWERS
Manufacturing Company12%
Hospitality Company8%
K 12 Educational Company Or School8%
Retailer8%
VISITORS READING REVIEWS
Software R&D Company22%
University15%
Comms Service Provider12%
Government7%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
420,671 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.