Compare Serviceaide Intelligent Service Management vs. Spiceworks

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

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"The solution is very stable. It's reliable and efficient.""The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.""The most valuable features are the inventory and personalization.""It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.""The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

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Cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

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"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.""It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.""Having an integrated asset management tool, where I can plug in things that are offline, would be good.""The network mapping could be improved. Putting together an actual bonafide network map would be really nice.""There are a lot of disadvantages to Spiceworks because it's not an agent-based solution."

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Top Answer: The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
Top Answer: There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really… more »
Top Answer: Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.
Ranking
30th
out of 56 in Help Desk Software
Views
266
Comparisons
122
Reviews
1
Average Words per Review
448
Rating
6.0
8th
out of 56 in Help Desk Software
Views
3,511
Comparisons
2,370
Reviews
5
Average Words per Review
508
Rating
8.4
Popular Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Spiceworks
Sample Customers
Oakwood Systems Group
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Educational Organization13%
Media Company13%
REVIEWERS
Manufacturing Company11%
Retailer7%
Non Profit7%
Transportation Company7%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company19%
Government7%
Educational Organization7%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,307 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 30th in Help Desk Software with 1 review while Spiceworks is ranked 8th in Help Desk Software with 5 reviews. Serviceaide Intelligent Service Management is rated 6.0, while Spiceworks is rated 8.4. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Management, Nagios Core and ServiceNow.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.