We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.
Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while Symantec ServiceDesk is ranked 54th in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Symantec ServiceDesk is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Symantec ServiceDesk is most compared with .
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.