We performed a comparison between Serviceaide ChangeGear and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"I have found the overall features useful, it is intuitive and integrated."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
Serviceaide ChangeGear is ranked 31st in Help Desk Software while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Serviceaide ChangeGear is rated 7.6, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas Symantec ServiceDesk [EOL] is most compared with .
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
