We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while Symphony SUMMIT IT Management Suite is ranked 32nd in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM and ManageEngine ServiceDesk Plus.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.