Compare Serviceaide Intelligent Service Management vs. Symphony SUMMIT IT Management Suite

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501,818 professionals have used our research since 2012.
Ranking
31st
out of 56 in Help Desk Software
Views
282
Comparisons
134
Reviews
1
Average Words per Review
448
Rating
6.0
32nd
out of 56 in Help Desk Software
Views
1,017
Comparisons
876
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Summus IT Management Suite
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Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.
Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
Oakwood Systems Group
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
VISITORS READING REVIEWS
Computer Software Company53%
Comms Service Provider15%
Financial Services Firm7%
Non Profit5%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,818 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while Symphony SUMMIT IT Management Suite is ranked 32nd in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM and ManageEngine ServiceDesk Plus.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.