Serviceaide ChangeGear vs TeamViewer Servicecamp comparison

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Executive Summary

We performed a comparison between Serviceaide ChangeGear and TeamViewer Servicecamp based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Ranking
31st
out of 59 in Help Desk Software
Views
280
Comparisons
198
Reviews
0
Average Words per Review
0
Rating
N/A
30th
out of 59 in Help Desk Software
Views
504
Comparisons
139
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
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TeamViewer
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Overview

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

Sample Customers
Oakwood Systems Group
Information Not Available
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
VISITORS READING REVIEWS
Computer Software Company21%
Comms Service Provider10%
Financial Services Firm7%
Government6%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business41%
Midsize Enterprise17%
Large Enterprise42%
Buyer's Guide
Help Desk Software
March 2024
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
765,386 professionals have used our research since 2012.

Serviceaide ChangeGear is ranked 31st in Help Desk Software while TeamViewer Servicecamp is ranked 30th in Help Desk Software. Serviceaide ChangeGear is rated 7.6, while TeamViewer Servicecamp is rated 0.0. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas TeamViewer Servicecamp is most compared with Zendesk.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.