We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.
Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.
Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.
Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.
Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while TeamViewer Servicecamp is ranked 35th in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while TeamViewer Servicecamp is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas TeamViewer Servicecamp is most compared with Zendesk Guide, Freshdesk and ManageEngine ServiceDesk Plus.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.