Compare Serviceaide Intelligent Service Management vs. Zendesk

Serviceaide Intelligent Service Management is ranked 24th in Help Desk Software with 1 review while Zendesk is ranked 25th in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk is rated 0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
Cancel
You must select at least 2 products to compare!
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
419,360 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
419,360 professionals have used our research since 2012.
Ranking
24th
out of 48 in Help Desk Software
Views
307
Comparisons
149
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
25th
out of 48 in Help Desk Software
Views
4,314
Comparisons
3,698
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 49% of the time.
Compared 12% of the time.
Compared 12% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Learn
Serviceaide
Zendesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Zendesk
Sample Customers
Oakwood Systems GroupShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
K 12 Educational Company Or School13%
Marketing Services Firm13%
REVIEWERS
Software R&D Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Software R&D Company34%
Comms Service Provider9%
Media Company7%
Construction Company6%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
419,360 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.