We performed a comparison between IBM SevOne Network Performance Management (NPM) and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features is the graphs, which you can build instantly. I have used some open-source platforms in the past, but they are not as good. With SevOne, the sampling in the graph can be every few seconds, not just every few minutes, and that's really helpful. It's really fast."
"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"The most valuable feature is the NMS because that's the core of the system. Without the NMS, the other tools aren't that usable."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"Scalability. I have never had to worry about how to handle really big environments."
"Data Insight reporting tool is the most valuable feature. They came up with it a couple of years ago. The most pleasing factor is the dark theme. You don't have a white background. It has templates that you can create for all kinds of reports that you can hit on the fly. It's much better printing of the reports. If you want to send PDFs to people, the reports are actually decent. Whereas for years, the old architecture of the PDFs was rubbish and even our customers said, "We have to manipulate your PDFs because they all have bad margin breaks. SevOne fixed that a couple of years ago with the new Data Insight. It's fantastic."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"I am impressed with the tool's incident problem change management."
"It's a single system of record and it captures the relationships."
"The initial setup is pretty easy."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"The biggest advantage of ServiceNow is the value that it brings."
"It has given us an understanding of each layer from a server application."
"Telemetry is hot these days, and IBM can improve SevOne's support for telemetry correction. Reporting is another feature that could be better. It provides the bare minimum functionality, which is good enough for most engineers, but the management isn't advanced. The new portal provides a much lighter view and better visualization, but the management is not so good."
"We need to be thinking about streaming telemetry protocols. They already have the port for enhanced visualization, which they already have through Data Insight."
"There are a lot of pain points. My main problem is that we don't have a high availability system. There are 20 peers. We're going to lose the end-of-life appliances that are old. If we lose a peer and it doesn't come back, we lose all that data. The reason we don't have high availability is because it's double the charge."
"With the administrative management of the appliance, if some object appears from SevOne because something changed in the network or whatever, then as an administrator you will not be aware. If you are using this object in a report, this object will disappear from the report and you will not be aware of it. So, if you have 1,000 reports, you cannot always check these reports everyday to see if objects are missing or information has disappeared. We don't have any information on alerts, saying that something is happening there and maybe we need to take action. If an object was replaced by another one, or if a link was replaced by another one, then the graph needs to be changed because it doesn't exist in the graph anymore. However, we don't have this information."
"The method of searching for SIP and the way to create the groups."
"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"Some similar solutions offer end-to-end visibility."
"The product could improve some of the visualization and architecture setups."
"The solution is too high priced."
"ServiceNow is very costly."
"Discovery, while a bit pricey, integrates well with other tools and offers a centralized discovery solution. These aspects could be enhanced in the new release."
"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"Without improvement in the patters, applications can't be discovered"
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IBM SevOne Network Performance Management (NPM) is ranked 10th in Server Monitoring with 52 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 34 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.6, while ServiceNow Discovery is rated 8.0. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". IBM SevOne Network Performance Management (NPM) is most compared with LogicMonitor, Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security and Zabbix, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and SolarWinds Server and Application Monitor. See our IBM SevOne Network Performance Management (NPM) vs. ServiceNow Discovery report.
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