We performed a comparison between ServiceNow Discovery and SolarWinds Pingdom based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Stability-wise, I feel it is a good product."
"I am impressed with the tool's incident problem change management."
"This solution provides excellent insights."
"The most valuable feature of ServiceNow Discovery is its performance."
"It is a stable solution...The initial setup of the product is straightforward."
"The biggest advantage of ServiceNow is the value that it brings."
"The service management and operations management modules are valuable."
"The initial setup is pretty straightforward."
"The most valuable features are monitoring and reporting."
"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."
"Once you set the threshold on your environment, it feels very real-time"
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"It's an expensive platform."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"It creates quite a bit of duplication, so that needs to be fixed."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"I would like to see better integration with other products."
"Pingdom is always improving everything in its product. So, they should work on the GUI."
"Technical support could use some improvement."
"Some of the functions could improve by making them easier."
ServiceNow Discovery is ranked 7th in IT Asset Management with 36 reviews while SolarWinds Pingdom is ranked 47th in Application Performance Monitoring (APM) and Observability with 4 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Pingdom is rated 7.8. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Pingdom writes "High performance, quick setup, but lacking ease of use". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Lansweeper, whereas SolarWinds Pingdom is most compared with Azure Monitor, Grafana, Solarwinds Web Performance Monitor and New Relic. See our ServiceNow Discovery vs. SolarWinds Pingdom report.
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