We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It's a single system of record and it captures the relationships."
"The initial setup is pretty easy."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The biggest advantage of ServiceNow is the value that it brings."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The process involving the original setup of the solution is excellent."
"I find that the Discovery and scripting features are the most useful."
"The most valuable features are monitoring and reporting."
"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Without improvement in the patters, applications can't be discovered"
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"They can expand on the plugins for some of the other tools."
"Technical support could use some improvement."
"I would like to see better integration with other products."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"The price could be better. It's a bit on the pricey side."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"This solution is a paid option within the ServiceNow framework."
"This price of this solution is reasonable."
Earn 20 points
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:
1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.
2. Page speed performance monitoring and page rankings.
3. Synthetic transaction monitoring from the simplest to the most complex transactions.
4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.
ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while SolarWinds Pingdom is ranked 34th in Application Performance Management (APM) with 2 reviews. ServiceNow Discovery is rated 8.2, while SolarWinds Pingdom is rated 8.0. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of SolarWinds Pingdom writes "Good network monitoring and alerting to potential problems". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, SolarWinds Server and Application Monitor and AWS Cloud Map, whereas SolarWinds Pingdom is most compared with Azure Monitor and Zabbix. See our ServiceNow Discovery vs. SolarWinds Pingdom report.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.