Compare ServiceNow Discovery vs. SolarWinds Server and Application Monitor

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Most Helpful Review
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Server and Application Monitor and other solutions. Updated: November 2020.
448,076 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.""It's a single system of record and it captures the relationships.""They provide the ability to see into the Discovery tools I want. They offer the best tool view.""The process involving the original setup of the solution is excellent."

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"The solution is end-to-end from the network and the application to the processes. Everything about the enterprise infrastructure is being covered by the solution. It's easy to use and easy to navigate and one of the leaders among monitoring solutions.""There are many valuable features, including the network configuration manager, and the network performance manager.""One of the most valuable features are the reports. They're pretty good. Also, the ease of installation and customization for the client is another feature that we value. SolarWinds has a lot of features but these are the ones I like the most. We also like that the KPIs have the ability to be preset.""The more valuable feature of this solution is the Exchange feature.""I'd rate technical support at eight out of ten. They are helpful and fast.""Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds.""This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure.""The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."

More SolarWinds Server and Application Monitor Pros »

Cons
"The service mapping component is less developed than it is in other solutions, and is in need of improvement.""Without improvement in the patters, applications can't be discovered""In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it.""The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."

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"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot.""The setup was complex. We had local support to assist us.""They should incorporate more artificial intelligence. There should also be more predictive features.""Some custom applications cannot be monitored, and a lot more applications need to be included.""It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc.""When you implement SolarWinds on a larger scale my customers complain about the speed.""This product has no real downside unless they fail to continue development of its capabilities.""The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."

More SolarWinds Server and Application Monitor Cons »

Pricing and Cost Advice
"This solution is a paid option within the ServiceNow framework."

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"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each.""The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost.""Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support.""I like the pricing for this SolarWinds product.""Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."

More SolarWinds Server and Application Monitor Pricing and Cost Advice »

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Questions from the Community
Top Answer: They provide the ability to see into the Discovery tools I want. They offer the best tool view.
Top Answer: This solution is a paid option within the ServiceNow framework.
Top Answer: In terms of improvement, I would like for it to be possible to use without coding. I would like dropdown ootion so that every customer can modify easily as per requirements and can understand it. They… more »
Top Answer: The most valuable feature is the Access Rights Manager.
Ranking
10th
out of 31 in Server Monitoring
Views
804
Comparisons
616
Reviews
4
Average Words per Review
475
Avg. Rating
8.5
6th
out of 31 in Server Monitoring
Views
7,674
Comparisons
5,569
Reviews
9
Average Words per Review
454
Avg. Rating
8.0
Popular Comparisons
Compared 42% of the time.
Compared 36% of the time.
Also Known As
SolarWinds SAM
Learn
ServiceNow
SolarWinds
Overview

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

Offer
Learn more about ServiceNow Discovery
Learn more about SolarWinds Server and Application Monitor
Sample Customers
York, National Grid, DXC Technology, experian, BEACHBODYAndr. L. Riis AS, NetSuite
Top Industries
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Financial Services Firm6%
Government5%
REVIEWERS
Financial Services Firm30%
Construction Company20%
Recruiting/Hr Firm10%
Energy/Utilities Company10%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider12%
Government5%
K 12 Educational Company Or School4%
Company Size
No Data Available
REVIEWERS
Small Business38%
Midsize Enterprise21%
Large Enterprise42%
Find out what your peers are saying about ServiceNow Discovery vs. SolarWinds Server and Application Monitor and other solutions. Updated: November 2020.
448,076 professionals have used our research since 2012.

ServiceNow Discovery is ranked 10th in Server Monitoring with 4 reviews while SolarWinds Server and Application Monitor is ranked 6th in Server Monitoring with 12 reviews. ServiceNow Discovery is rated 8.6, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Good service mapping, an easy initial setup, and very mature as a product". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "A Performance Monitor, Control Virtual Environments, and helps you build your CMDB". ServiceNow Discovery is most compared with Tanium, SCCM, ScienceLogic and AWS Cloud Map, whereas SolarWinds Server and Application Monitor is most compared with Dynatrace, AppDynamics, Azure Monitor, New Relic APM and SCOM. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.

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