We performed a comparison between ServiceNow Discovery and Zabbix based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"ServiceNow Discovery works better than other products I've used."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The service management and operations management modules are valuable."
"It has been stable since deployment."
"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"The process involving the original setup of the solution is excellent."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"Zabbix has a roadmap and they are continuously and frequently adding new features."
"The solution allows for good integration with other products."
"The most valuable feature is the support for monitoring Cisco switches."
"We are able to do problem determination on runaway processes."
"The most valuable feature is monitoring."
"It can send messages to our ticketing system."
"The most valuable feature is that it provides network segregation for server monitoring."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."
"Without improvement in the patters, applications can't be discovered"
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"The event correlation could be better."
"The user interface could be better."
"The user interface could be a bit better. They could update it a bit."
"An area for improvement would be the ease of doing aggregation from the value or different devices."
"I would like to better be able to monitor Oracle processes."
"For us, the initial setup was complex"
ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews while Zabbix is ranked 1st in Server Monitoring with 98 reviews. ServiceNow Discovery is rated 8.0, while Zabbix is rated 8.2. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, AWS Cloud Map, ScienceLogic and Device42, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core. See our ServiceNow Discovery vs. Zabbix report.
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