ServiceNow IT Operations Management vs vCloud Director comparison

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Executive Summary

We performed a comparison between ServiceNow IT Operations Management and vCloud Director based on real PeerSpot user reviews.

Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow IT Operations Management vs. vCloud Director Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices.""Their Event Management is very good.""It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.""Has service mapping, impact management, metric intelligence and health of analytics.""The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""It is a product that is familiar for a lot of users.""The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform.""The way this solution has helped us is that it improved our communication."

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"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions.""vCloud is a good platform for visualization. It is very handy for monitoring. VMware can integrate with all monitoring systems like vRealize, and the management monitoring is good. I'm very happy with VMware. VMware is good in management and monitoring systems.""We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots.""It optimizes the process for cloud structure.""vCloud Director requires less knowledge to get into in the first place. Therefore, when we bring in new members of staff, we can always give them the customer experience straightaway, and they can pick it up quite easily.""The most valuable feature of vCloud Director is the scaling architecture that they have built.""It helps ensure security across our cloud environments.""vCloud Director is a stable solution."

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Cons
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended.""There is a slower learning curve associated with the tool's scripting part. It is also not cheap.""At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM.""The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""ServiceNow IT Operations Management could be improved by providing more user customization options.""ServiceNow could be more prescriptive on how customers can leverage some of the benefits.""There are not enough apps in the app store to expand functionality. There should be more made available.""The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

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"What could be improved in vCloud Director, particularly from the networking side, is its integration with other network devices. It also needs a more simplified installation because the process is a little bit complicated.""We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product.""Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud.""It could be more stable. We have had issues with multiple different versions.""There are new updates every quarter, so we need to purchase new support deployment services and some new products.""The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks.""The integration between components could be improved.""Technical support is something that we've had problems with in the past. Across all the VMware solutions we have not always had the best response from support. To be fair a lot of the issues that came up for us have been quite niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on."

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Pricing and Cost Advice
  • "The pricing is high and may be excluding the small to medium-sized enterprise businesses."
  • "It has different subscription models."
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

  • "It is better than other solutions out there when it comes to cost."
  • "It enables us to provision new clients more quickly."
  • "We are able to provision new clients faster. Every month, we take on more customers."
  • "The solution is costly, efficient, and robust versus alternative solutions."
  • "It runs our company in the millions of rand every month."
  • "This is an expensive solution."
  • "It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly."
  • "The license could be less expensive and we are on a perpetual license."
  • More vCloud Director Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
    Top Answer:It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization. The standard version offers numerous ready-to-use automation options and is… more »
    Top Answer:The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database.
    Top Answer:VMware vCloud Director works very well and there are not many things that I would like to see changed. However, a single thing comes to mind when I think of improvements and that is integration. In… more »
    Top Answer:For my company, VMware vCloud Director noticeably increased operational efficiency. When I started working here a few years ago, my organization was using another cloud management tool. We switched to… more »
    Top Answer: When it comes to building applications, vCloud Director offers you various methods to create cloud-ready ones. For example Your DevOps team is supported through Infrastructure as Code services… more »
    Ranking
    9th
    out of 75 in Cloud Management
    Views
    1,317
    Comparisons
    990
    Reviews
    29
    Average Words per Review
    453
    Rating
    8.3
    5th
    out of 75 in Cloud Management
    Views
    3,587
    Comparisons
    2,600
    Reviews
    16
    Average Words per Review
    394
    Rating
    7.9
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Overview

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    VMware Cloud Director, also known as vCloud Director, is a cloud management tool that offers secure, flexible, and efficient cloud resources to thousands of enterprises and IT teams across the world. The solution serves as one of the leading cloud service-delivery platforms for businesses that want to manage and operate their services effectively. By deploying this solution, companies can benefit from virtualized networking, computing, security, and storage. These benefits can be received in a timely manner, as the infrastructure of the product is operationally ready within minutes and clients do not need to install and configure physical infrastructure.

    One of the biggest advantages of vCloud Director is that it allows users to build cloud-ready applications. In several ways, it facilitates the process for developers, including:

    • Open to DevOps: The product addresses the needs of DevOps teams by providing Infrastructure as Code services with vCD Terraform Provider. This allows developers to deliver infrastructure directly from code. Additionally, it provides capabilities from Python and vCD API as well as Object Storage API and App Launchpad APIs.

    • Customization: This solution is very customizable and extensible for cloud providers to deliver their own branding, themes, and services to their clients.

    • Dev-ready cloud: vCloud Director offers support for Tanzu Kubernetes Grid for vSphere and multicloud with a plugin for container service extension. Through these, native K8s Clusters or Tanzu Kubernetes Grid Clusters can be delivered and managed through a user interface (UI) and application programming interface (API).

    vCloud Director Features

    This VMware product has various features through which users can virtualize their data and benefit from quality management solutions. Among the popular capabilities of vCloud Director are:

    • Elastic secure virtual data centers: This vCloud Director feature provides tenants with securely isolated virtual resources, fine-grained control of their public cloud services, and independent role-based authentication.

    • Multi-site management: This feature allows companies to stretch data centers across sites and geographies as well as connect to existing dedicated vCenters for access and management or on-broad into VMware vCloud Director.

    • ISV ecosystem: This feature integrates leading cloud service vendors into the product using an open extensibility framework. Some of the partners of vCloud Director include Dell Data Protection, Veeam, Cloudian, AWS S3, and Dell ECS.

    • DRaaS workload protection: This feature allows users to deliver self-service tiered disaster recovery as a service (DRaaS) on-premises to cloud and cloud to cloud.

    • Cloud migration: Part of this feature is the plugin VMware Cloud Director Availability, which enables simple migration to cloud, offering self-service cold or warm migration to users' vCloud Director clouds.

    • Operational visibility and insights: The product includes an accessible dashboard and a single pane of glass to provide centralized multi-tenant cloud management views.

    • Cloud-native applications and development: This feature makes the platform suitable for developers to sandbox or deploy apps as it natively supports Tanzu Basic, native K8s, and PKS.

    • Automation: Through various tools and deep integration, the solution allows users to automate complex infrastructure-as-code and tile UI-driven workflows. This allows them to deploy X-as-a-Service and maintain full access control and visibility at the same time.

    • Application Platform as a Service: This feature enables users to deliver their own catalog-based applications or VMware Cloud Marketplace-certified third-party cloud applications through the plugin App Launchpad VMware Cloud Director.

    • GPU as a Service: Utilizing Nvidia AI Enterprise, this feature provides support for GPU as a Service and delivers multi-tenant GPU services for customers who require high-performance compute for GPU-specific applications.

    • Secure cloud: The solution supports multiple security-centric features to deliver an enterprise-class cloud service, including NSX-T distributed firewalling, workload encryption, and integrated disaster recovery replication.

    vCloud Director Benefits

    VMware vCloud Director offers various benefits to its users. Some of these include:

    • The solution provides a highly efficient self-service model which consists of a virtual data center compute, network, storage, and security.

    • VMware vCloud Director offers its users multi-tenancy infrastructure with deep automation which facilitates their daily tasks.

    • The product is cost-efficient, as it is service-ready on its very first day and offers a high revenue from services.

    • Businesses can deliver services to their clients in a timely manner through this product, benefitting from its natively integrated solutions.

    • VMware vCloud Director provides users with high flexibility, as it allows businesses to stretch networks across virtual data centers globally.

    • The solution provides load-balancing capabilities, which facilitate the creation of new hybrid applications and digital transformation initiatives.

    Reviews from Real Users

    Ajit Y., a cloud architect at a computer software company, likes VMware vCloud Director because it is a stable, truly multitenant software and the go-to tool for infrastructure as a service.

    Kashif F., a divisional engineer at National Telecom Corporatio, rates vCloud Director highly because the product can be used for infrastructure provisioning without using a platform service.

    Sample Customers
    servicenow, TransAlta, NATS, Symantec
    MicroStrategy, National Democratic Institute, and NYSE Euronext.
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm25%
    Consumer Goods Company8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Manufacturing Company10%
    Energy/Utilities Company9%
    REVIEWERS
    Comms Service Provider35%
    Computer Software Company27%
    Transportation Company8%
    Cloud Provider4%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Financial Services Firm9%
    Government9%
    Comms Service Provider9%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business32%
    Midsize Enterprise18%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise18%
    Large Enterprise54%
    Buyer's Guide
    ServiceNow IT Operations Management vs. vCloud Director
    March 2024
    Find out what your peers are saying about ServiceNow IT Operations Management vs. vCloud Director and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. ServiceNow IT Operations Management is rated 8.2, while vCloud Director is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, CloudStack and Red Hat CloudForms. See our ServiceNow IT Operations Management vs. vCloud Director report.

    See our list of best Cloud Management vendors.

    We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.