We performed a comparison between ServiceNow IT Operations Management and vCloud Director based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"Their Event Management is very good."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a product that is familiar for a lot of users."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The way this solution has helped us is that it improved our communication."
"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions."
"vCloud is a good platform for visualization. It is very handy for monitoring. VMware can integrate with all monitoring systems like vRealize, and the management monitoring is good. I'm very happy with VMware. VMware is good in management and monitoring systems."
"We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots."
"It optimizes the process for cloud structure."
"vCloud Director requires less knowledge to get into in the first place. Therefore, when we bring in new members of staff, we can always give them the customer experience straightaway, and they can pick it up quite easily."
"The most valuable feature of vCloud Director is the scaling architecture that they have built."
"It helps ensure security across our cloud environments."
"vCloud Director is a stable solution."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"What could be improved in vCloud Director, particularly from the networking side, is its integration with other network devices. It also needs a more simplified installation because the process is a little bit complicated."
"We are having a bit of a problem with vCloud Availability. We know that vRA has a new product, HCX. We would like to know about it, then migrate to the product."
"Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud."
"It could be more stable. We have had issues with multiple different versions."
"There are new updates every quarter, so we need to purchase new support deployment services and some new products."
"The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."
"The integration between components could be improved."
"Technical support is something that we've had problems with in the past. Across all the VMware solutions we have not always had the best response from support. To be fair a lot of the issues that came up for us have been quite niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while vCloud Director is ranked 5th in Cloud Management with 61 reviews. ServiceNow IT Operations Management is rated 8.2, while vCloud Director is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of vCloud Director writes "Offers flexibility of handling workloads and good scalability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas vCloud Director is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), Morpheus, CloudStack and Red Hat CloudForms. See our ServiceNow IT Operations Management vs. vCloud Director report.
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