We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way this solution has helped us is that it improved our communication."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"ServiceNow IT Operations Management is a stable product."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Their Event Management is very good."
"The solution is very capable and user friendly."
"vRealize has a very nice dashboard. It integrates well with other products such as those from Oracle."
"The most valuable feature is the ability to right-size a workload, based on historical data for that workload. It also allows us to "sanity-check" the entire infrastructure by getting monthly reports on how everything is performing and where we can make improvements. That's all done automatically, without any administrator involvement."
"It's very easy to use and very stable. Scaling up for future use will be no issue with this solution."
"It allows for a bit more transparency regarding consumption and it also helps us plan ahead."
"Right now I'm working with a lot of other products. We're in the process of flushing out our old HPE system and moving everything over. A lot of the automation that we do, and emailing, sending out customer notices, we've been able to take that over from the HPE Operations Orchestration, and the old stack, and automate it into vRO very quickly."
"It has great charts and graphs which provide a high level overview of our environment. Being able to click through those to deep dive, we can easily get to the information that we are looking for."
"vROps was the only tool which we found which was capable at the time to create customized dashboards."
"The most valuable features are the Blueprints and Workflows, to be able to hand the self-service portal out; to get out of the way and let the developers spin up their workloads as they need them."
"The product needs to add a workflow insight tool."
"Service mapping is pretty limited."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Lacks sufficient training for a relatively complex solution."
"I would like to see more functionality. I would also like to see better support, because the pack that we use, the Horizon, it's an additional pack. It's not currently actually built by VMware, it's built by a separate company. When they merge the two, there will be better support in the future."
"VMware vRealize Operations (vROps) should improve instant monitoring. Currently, the monitoring is on an interval of five to ten minutes, if I want to know what is happening now I cannot."
"More HTML 5 would also be good. I wish vSphere Client would mirror it. I wish they announced it on day one of 6.7."
"It could be a little bit quicker to drill into."
"I'd like to see the streamlining of more wizards, more tasks that are canned. And it would also be good to see some more features around building the Blueprints, just to make it a little easier."
"The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds."
"In vROps, I would like to have both automation and monitoring together, not two separate things you have to buy. I want them included in one package, one installation."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and vCloud Director. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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