We performed a comparison between ServiceNow IT Operations Management and WhatsUp Gold based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's ability to track information in an easy way."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"Provides everything in one solution."
"It's easy to set up."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The product is reasonably priced."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"WhatsUp Gold is very easy to deploy."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"The threshold alerting is the most valuable feature."
"The solution effectively monitors network devices and servers."
"The user interface is good enough."
"The most valuable feature is the monitoring of resources."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"The point system is not clear and clarity around this would improve our understanding of the system."
"The initial setup of WhatsUp Gold is a medium range of difficulty levels. However, if it is your first time it could be difficult."
"We can never achieve or get a good picture of the network topology."
"I might like to see a better interface in the future."
"The interface needs some work."
"Regional product team support is not very good."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while WhatsUp Gold is ranked 33rd in IT Infrastructure Monitoring with 21 reviews. ServiceNow IT Operations Management is rated 8.2, while WhatsUp Gold is rated 7.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of WhatsUp Gold writes "Accurate network monitoring, but tech support is lacking". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas WhatsUp Gold is most compared with SolarWinds NPM, Zabbix, Grafana, PRTG Network Monitor and Nagios XI. See our ServiceNow IT Operations Management vs. WhatsUp Gold report.
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