We performed a comparison between ServiceNow Now Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."In ServiceNow, the best features are the reports. We have more options there."
"At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages."
"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."
"This is a development platform that provides us with a strong database and a low code environment."
"The solution is very comprehensive."
"Learning materials, such as online courses, are readily available."
"It is a scalable and a stable platform."
"The integration feature has simplified our multi-tool ecosystem. The inbuilt integrations significantly improve our solution delivery timelines. Also, standardized adapters and integration adapters reduce failure rates due to compatibility. This boosts productivity and eases maintenance."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"It is a low-code platform, that is very intuitive."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"The most valuable feature of this solution is its simplicity."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"ServiceNow Now Platform's technical support needs to improve."
"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"The UI is not intuitive."
"We would like to see AI used to automate some of the functionality in this solution."
"The pricing model is complex and needs to be both lowered and simplified."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The initial setup requires a lot of customization based on the individual company's processes."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"Numerous options can make implementation confusing."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"It does not have the ability to run one single large process."
"The mobile version of the solution could be improved. It's hard to customize it."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"Creatio needs to stabilize their marketplace."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews while Studio Creatio is ranked 21st in Rapid Application Development Software with 12 reviews. ServiceNow Now Platform is rated 8.6, while Studio Creatio is rated 8.8. The top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Mendix, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps and Bizagi. See our ServiceNow Now Platform vs. Studio Creatio report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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