We performed a comparison between ServiceNow Now Platform and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's most advantageous feature is platform innovation."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"The incident management has been the most useful feature for us."
"Now Platform's best features are collaboration, configurability, and customizability."
"It can integrate anywhere, and you can make any kind of workflow."
"The solution is very comprehensive."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The tool is generally easy to use, making it a very user-friendly product."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"The best thing about Temenos Quantum is how it smoothly connects with Temenos Fabric. This simplifies our quantum application by handling identity, authentication, and security tasks seamlessly, saving us from extra coding."
"The best feature is the Kony Studio, which is the product that is used to develop interfaces."
"You can do rapid development across multiple platforms."
"The most valuable feature is usability. You can develop components inside it and reuse them in different parts of your application, wherever needed. You can replicate them. There's also a Quantum Fabric on the back end, which provides a middle layer between your database and the third-party systems you need to integrate. It also provides the integration to handle all sorts of exceptions and timeouts on the Fabric. This makes it easy to troubleshoot errors coming from third-party APIs."
"The most valuable features of Temenos Quantum are user-friendliness and customizability."
"I like the complete, professional social site."
"The initial setup of Temenos Quantum was easy."
"The reporting capabilities need to be improved, otherwise we need to pay for performance analytics."
"The pricing model is complex and needs to be both lowered and simplified."
"It's not quick or cheap."
"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."
"We would like to see AI used to automate some of the functionality in this solution."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."
"The UI is not intuitive."
"The integration towards other ERP systems could be improved."
"The security and the interface technology could be better in Temenos Quantum. Additionally, a module that can display all the activities that have been done in the system would be helpful."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"The UI lacks flexibility, especially regarding customizations. There are numerous issues at the fabric end, and working with the visualizer is extremely challenging. Basic development tasks require a high-end machine, and even clicking on an icon initiates a thirty-second processing time. The challenges mainly revolve around fabric and content."
"We would like to have widgets for graphs and analytics, as well as the integration of machine learning."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"There are many issues when integrating with native sides when building an Android application of the retail accelerator or an iOS application of the retail actuator. We have to incorporate on the native side of things, which creates a lot of issues. Temenos Quantum is a proprietary product and not open source. There is not much information available on the internet for developers to reference when solving issues. You have to contact the help desk, who will then give you an appointment and work to resolve the issue. In terms of what Temenos can do better, they can make the product more mature so that we do not encounter as many black holes when encountering an issue."
"There is definitely room for improvement, especially in the areas of AI, AR, and DR for mobile and web applications"
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 34 reviews while Temenos Quantum is ranked 18th in Rapid Application Development Software with 15 reviews. ServiceNow Now Platform is rated 8.6, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow Now Platform writes " An easy-to-use tool that allows users to upgrade the software if some enhancements are required". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow Now Platform is most compared with Microsoft Power Apps, ServiceNow, OpenText AppWorks , Appian and Mendix, whereas Temenos Quantum is most compared with OutSystems, ServiceNow, Mendix and Microsoft Azure App Service. See our ServiceNow Now Platform vs. Temenos Quantum report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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