Compare ServiceNow Security Operations vs. Splunk Phantom

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Find out what your peers are saying about ServiceNow Security Operations vs. Splunk Phantom and other solutions. Updated: November 2020.
447,846 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

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"The most valuable feature is the risk-based access control.""Very flexible integration with other tools""So far, the interface is very easy to use."

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Cons
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

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"We want to see improvements made to the APIs such that we can connect to many different systems and data sources.""And most of the challenges that I have faced with the solution can be found in the documentation itself.""It would be ideal if we could automate processes even more."

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Pricing and Cost Advice
"This product is a good value for the money."

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Questions from the Community
Top Answer: The solution is available over the cloud and is easy to manage.
Top Answer: The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their… more »
Top Answer: The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much… more »
Top Answer: Very flexible integration with other tools
Top Answer: The solution is for our clients so we don't deal with the licensing aspect.
Top Answer: Phantom was only recently acquired by Splunk so it is not fully integrated yet. Our area of concern is that Splunk Phantom works with the other Splunk products. At this point, there are certain things… more »
Ranking
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4,808
Comparisons
3,338
Reviews
3
Average Words per Review
479
Avg. Rating
9.0
Views
8,918
Comparisons
7,585
Reviews
3
Average Words per Review
637
Avg. Rating
7.3
Popular Comparisons
Compared 12% of the time.
Compared 4% of the time.
Compared 3% of the time.
Also Known As
Phantom
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ServiceNow
Splunk
Overview

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Phantom enables teams to work smarter by executing automated actions across their security infrastructure in seconds, versus hours or more if performed manually. Teams can codify workflows into Phantom’s automated playbooks using the visual editor (no coding required) or the integrated Python development environment. By offloading these repetitive tasks, teams can focus their attention on making the most mission-critical decisions.
Orchestration
Phantom is the connective tissue that lets existing security tools work better together. By connecting and coordinating complex workflows across the SOC’s team and tools, Phantom ensures that each part of the SOC’s layered defense is actively participating in a unified defense strategy. Powerful abstraction allows teams to focus on what they need to accomplish, while the platform translates that into tool-specific actions.
Incident Response
Phantom helps security teams investigate and respond to threats faster. Using Phantom’s automated detection, investigation, and response capabilities, teams can execute response actions at machine speed, reduce malware dwell time and lower their overall mean time to resolve (MTTR). And now with Phantom on Splunk Mobile, analysts can use their mobile device to respond to security incidents while on-the-go. Phantom’s event and case management functionality can further streamline security operations. Case-related data and activity are easily accessible from one central repository. It’s easy to chat with other team members about an event or case, and assign events and tasks to the appropriate team member.

Offer
Learn more about ServiceNow Security Operations
Learn more about Splunk Phantom
Sample Customers
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk ServicesRecorded Future, Blackstone
Top Industries
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider17%
Media Company6%
Energy/Utilities Company6%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider15%
Government7%
Media Company6%
Find out what your peers are saying about ServiceNow Security Operations vs. Splunk Phantom and other solutions. Updated: November 2020.
447,846 professionals have used our research since 2012.

ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews while Splunk Phantom is ranked 2nd in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 9.0, while Splunk Phantom is rated 7.4. The top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". On the other hand, the top reviewer of Splunk Phantom writes "Good protocol flexibility and team collaboration for threat detection, but the API integration needs to be expanded". ServiceNow Security Operations is most compared with Palo Alto Network Cortex XSOAR, IBM Resilient, Proofpoint Threat Response, Swimlane and FireEye Helix, whereas Splunk Phantom is most compared with Palo Alto Network Cortex XSOAR, IBM Resilient, Fortinet FortiSOAR, Swimlane and Siemplify. See our ServiceNow Security Operations vs. Splunk Phantom report.

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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.