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Featured Review
Find out what your peers are saying about ServiceNow Security Operations vs. Splunk Phantom and other solutions. Updated: November 2021.
555,139 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

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"So far, the interface is very easy to use.""The customization continues to be excellent.""I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create playbooks.""Very flexible integration with other tools""I'm just a beginner on the solution and it's pretty easy for me to use.""The most valuable feature is the risk-based access control."

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Cons
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""The threat intelligence module needs a better dashboard.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

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"We want to see improvements made to the APIs such that we can connect to many different systems and data sources.""And most of the challenges that I have faced with the solution can be found in the documentation itself.""In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed.""I haven't used it fully, but based on my usage, I could not find simulation tools and features. It currently lacks simulation features, which are important for me for creating a playbook. It is also very expensive for my region.""It would be ideal if we could automate processes even more.""We've had trouble implementing the solution with Microsoft products. There seems to be an integration gap."

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Pricing and Cost Advice
"This product is a good value for the money."

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"I don't know the exact price, but for my region, it is very expensive."

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Top Answer: I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create… more »
Top Answer: I don't know the exact price, but for my region, it is very expensive.
Top Answer: I haven't used it fully, but based on my usage, I could not find simulation tools and features. It currently lacks simulation features, which are important for me for creating a playbook. It is also… more »
Ranking
Views
4,709
Comparisons
3,127
Reviews
3
Average Words per Review
479
Rating
9.0
Views
9,017
Comparisons
6,431
Reviews
6
Average Words per Review
589
Rating
7.7
Comparisons
Also Known As
Phantom
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Overview

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Phantom enables teams to work smarter by executing automated actions across their security infrastructure in seconds, versus hours or more if performed manually. Teams can codify workflows into Phantom’s automated playbooks using the visual editor (no coding required) or the integrated Python development environment. By offloading these repetitive tasks, teams can focus their attention on making the most mission-critical decisions.
Orchestration
Phantom is the connective tissue that lets existing security tools work better together. By connecting and coordinating complex workflows across the SOC’s team and tools, Phantom ensures that each part of the SOC’s layered defense is actively participating in a unified defense strategy. Powerful abstraction allows teams to focus on what they need to accomplish, while the platform translates that into tool-specific actions.
Incident Response
Phantom helps security teams investigate and respond to threats faster. Using Phantom’s automated detection, investigation, and response capabilities, teams can execute response actions at machine speed, reduce malware dwell time and lower their overall mean time to resolve (MTTR). And now with Phantom on Splunk Mobile, analysts can use their mobile device to respond to security incidents while on-the-go. Phantom’s event and case management functionality can further streamline security operations. Case-related data and activity are easily accessible from one central repository. It’s easy to chat with other team members about an event or case, and assign events and tasks to the appropriate team member.

Offer
Learn more about ServiceNow Security Operations
Learn more about Splunk Phantom
Sample Customers
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Recorded Future, Blackstone
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider14%
Financial Services Firm10%
Energy/Utilities Company7%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider18%
Government8%
Financial Services Firm7%
Find out what your peers are saying about ServiceNow Security Operations vs. Splunk Phantom and other solutions. Updated: November 2021.
555,139 professionals have used our research since 2012.

ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 3 reviews while Splunk Phantom is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 6 reviews. ServiceNow Security Operations is rated 9.0, while Splunk Phantom is rated 7.6. The top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". On the other hand, the top reviewer of Splunk Phantom writes "Very stable with a straightforward setup and good performance". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, IBM Resilient, Fortinet FortiSOAR, FireEye Helix and Exabeam Fusion SIEM, whereas Splunk Phantom is most compared with Palo Alto Networks Cortex XSOAR, IBM Resilient, Cisco SecureX, Fortinet FortiSOAR and Siemplify. See our ServiceNow Security Operations vs. Splunk Phantom report.

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We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.