ServiceNow Virtual Agent vs SimpleWorks Enterprise Chatbot comparison

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Pricing and Cost Advice
  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."
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    Questions from the Community
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
    Top Answer:I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it… more »
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
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    Ranking
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,628
    Comparisons
    1,815
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    15th
    out of 41 in AI-Powered Chatbots
    Views
    77
    Comparisons
    54
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    ServiceNow
    Video Not Available
    SimpleCRM.com
    Video Not Available
    Overview

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    A Virtual Assistant To Your Rescue!
    SimpleWorks Enterprise Chatbot platform is AI powered 24*7 virtual agent that can be accessed anytime and anywhere. SimpleWorks Chatbot can handle high-volume of inquiries regarding general FAQ’s, product related queries, polices and procedures, complaints, etc. It can also authenticate users and facilitate user-specific information and transactions. It not only understands the intent of customer conversation through natural language processing (NLP), but can also analyze the sentiments of customer responses and transfer the conversation to a live agent if needed. SimpleWorks Chatbot platform is comprehensive, scalable and easily supports integrations with other enterprise solutions like CRM, Core Banking/Insurance Platform, HR System, etc.

    Sample Customers
    MGM,Novant Health
    ICC commercial crime services, Fair First insurance, Union Assurance, Reliance Foundation, KARVY
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company11%
    Manufacturing Company9%
    Healthcare Company9%
    No Data Available
    Company Size
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    No Data Available

    ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews while SimpleWorks Enterprise Chatbot is ranked 15th in AI-Powered Chatbots. ServiceNow Virtual Agent is rated 7.8, while SimpleWorks Enterprise Chatbot is rated 0.0. The top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". On the other hand, ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and IBM Watson Assistant, whereas SimpleWorks Enterprise Chatbot is most compared with Espressive Barista.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.