ServiceNow vs. SolarWinds MSP Manager

As of April 2019, ServiceNow is ranked 1st in Help Desk Software with 25 reviews vs SolarWinds MSP Manager which is ranked 26th in Help Desk Software. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, JIRA Service Desk and ManageEngine ServiceDesk Plus.
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ServiceNow Logo
78,354 views|25,251 comparisons
SolarWinds MSP Manager Logo
1,063 views|552 comparisons
Most Helpful Review
Use SolarWinds MSP Manager? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: April 2019.
334,285 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
1st
out of 44 in Help Desk Software
Views
78,354
Comparisons
25,251
Reviews
25
Average Words per Review
631
Avg. Rating
8.4
26th
out of 44 in Help Desk Software
Views
1,063
Comparisons
552
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 19% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
SolarWinds LOGICnow
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ServiceNow
SolarWinds
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about ServiceNow
Learn more about SolarWinds MSP Manager
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm16%
University12%
Energy/Utilities Company9%
Manufacturing Company7%
No Data Available
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise23%
Large Enterprise58%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: April 2019.
334,285 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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