ServiceNow vs. SolarWinds Web Help Desk

ServiceNow is ranked 1st in Help Desk Software with 18 reviews vs SolarWinds Web Help Desk which is ranked 18th in Help Desk Software with 1 review. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk and Zendesk.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software.
295,762 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs. SolarWinds Web Help Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

Information Not Available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
295,762 professionals have used our research since 2012.
Ranking
RANKING
Views
66,752
Comparisons
24,475
Reviews
17
Followers
1,343
Avg. Rating
8.5
Views
2,001
Comparisons
1,240
Reviews
1
Followers
221
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Compared 12% of the time.
See more SolarWinds Web Help Desk competitors »
Website/Video
Website/VideoServiceNow
SolarWinds
Overview
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
OFFER
Learn more about ServiceNow
Learn more about SolarWinds Web Help Desk
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Instacart
Top Industries
Top Industries
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
64%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software.
Download now
295,762 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email