ServiceNow vs SolarWinds Web Help Desk

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs SolarWinds Web Help Desk which is ranked 17th in Help Desk Software with 1 review. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of SolarWinds Web Help Desk writes "Ticket management and dashboards are valuable. It integrates with other SolarWinds products". ServiceNow is most compared with Micro Focus Service Manager, BMC Remedy and Zendesk. SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, Spiceworks and Zendesk.
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Most Helpful Review
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
254,138 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs SolarWinds Web Help Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
254,138 professionals have used our research since 2012.
Ranking
RANKING
Views
58,048
Comparisons
23,941
Reviews
78
Followers
1,994
Avg. Rating
8.9
Views
1,996
Comparisons
1,734
Reviews
1
Followers
474
Avg. Rating
8.0
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 5% of the time.
Zendesk logo
Compared 5% of the time.
See more ServiceNow competitors »
Zendesk logo
Compared 4% of the time.
See more SolarWinds Web Help Desk competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1515865204
SolarWinds
  • Vendor 8022 screenshot 1516468774
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Information Not Available
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Instacart
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
15%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
Pharma/Biotech Company
6%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
10%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
Help desk software report from it central station 2018 02 25 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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254,138 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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