Compare ServiceNow vs. Studio Creatio
ServiceNow is ranked 1st in Rapid Application Development Software with 20 reviews while Studio Creatio is ranked 13th in Rapid Application Development Software with 3 reviews. ServiceNow is rated 8.4, while Studio Creatio is rated 9.0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, the top reviewer of Studio Creatio writes "The processes we have been able to put in place provide the information we need, in a timely manner, to positively affect decisions". ServiceNow is most compared with BMC Helix ITSM, Appian and Pega BPM, whereas Studio Creatio is most compared with OutSystems, ARIS BPM and Camunda BPM. See our ServiceNow vs. Studio Creatio report.
Most Helpful Review | |
 Find out what your peers are saying about ServiceNow vs. Studio Creatio and other solutions. Updated: March 2020. 407,538 professionals have used our research since 2012. | |
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
The most valuable feature is that this is a Cloud solution. This solution is a single-storage for our user community to submit help desk tickets. Easy to integrate with third-party applications. In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it. HR Case Management and Customer Service Management are two of the key areas which clients are using. Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device. I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy. Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow. | The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows. The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured. |
Cons | |
Transparency in the pricing model needs to be improved. I do not like the user interface. It's missing monitoring capabilities. For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration. HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module. Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential. The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding... When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user. | The mobile version of the solution could be improved. It's hard to customize it. The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object. |
Pricing and Cost Advice | |
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs. Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive. ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably. ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform. It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost. We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. | From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount. |
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Ranking  | |
Views 52,530 Comparisons 31,115 Reviews 20 Average Words per Review 623 Avg. Rating 8.3 | Views 407 Comparisons 198 Reviews 3 Average Words per Review 938 Avg. Rating 9.0 |
Top Comparisons | |
 Compared 20% of the time.  Compared 6% of the time.  Compared 5% of the time. |  Compared 42% of the time.  Compared 33% of the time.  Compared 25% of the time. |
Learn | |
| ServiceNow | Creatio |
Overview | |
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) | Intelligent business process management and low-code platform with out-of-the-box solutions and templates Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes. |
Offer | |
Learn more about ServiceNow | Learn more about Studio Creatio |
Sample Customers | |
| AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow | Information Not Available |
Top Industries | |
Healthcare Company14% Financial Services Firm14% Insurance Company10% University9% Software R&D Company40% Comms Service Provider11% Government8% Financial Services Firm4% | No Data Available |
Company Size | |
Small Business15% Midsize Enterprise13% Large Enterprise72% Small Business22% Midsize Enterprise7% Large Enterprise71% | No Data Available |
Find out what your peers are saying about ServiceNow vs. Studio Creatio and other solutions. Updated: March 2020.
407,538 professionals have used our research since 2012.
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