ServiceNow vs. Symantec IT Management Suite

As of February 2019, ServiceNow is ranked 1st in IT Asset Management with 26 reviews vs Symantec IT Management Suite which is ranked 30th in IT Asset Management. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. Symantec IT Management Suite is most compared with HEAT Software FrontRange IT Asset Management.
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ServiceNow Logo
73,574 views|24,690 comparisons
Symantec IT Management Suite Logo
269 views|111 comparisons
Most Helpful Review
Use Symantec IT Management Suite? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Asset Management. Updated: January 2019.
317,758 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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317,758 professionals have used our research since 2012.
Ranking
1st
out of 34 in IT Asset Management
Views
73,574
Comparisons
24,690
Reviews
26
Followers
1,338
Avg. Rating
8.5
30th
out of 34 in IT Asset Management
Views
269
Comparisons
111
Reviews
0
Followers
172
Avg. Rating
N/A
Top Comparisons
Compared 17% of the time.
Compared 6% of the time.
Compared 5% of the time.
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ServiceNow
Symantec
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of IT Management Suite:

  • Reduce the cost of deploying and managing servers, desktops, and laptops from a centralized location in your environment 
  • Discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure and manages the relationships between them in the Configuration Management Database (CMDB)
  • Centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications
Offer
Learn more about ServiceNow
Learn more about Symantec IT Management Suite
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow State of Oklahoma
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
University11%
Energy/Utilities Company8%
Pharma/Biotech Company7%
No Data Available
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise25%
Large Enterprise57%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Asset Management. Updated: January 2019.
317,758 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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