ServiceNow vs. Symantec IT Management Suite

ServiceNow is ranked 1st in IT Asset Management with 17 reviews vs Symantec IT Management Suite which is ranked 29th in IT Asset Management. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. Symantec IT Management Suite is most compared with IBM Tivoli Asset Management for IT and HEAT Software FrontRange IT Asset Management.
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Quotes From Members Comparing ServiceNow vs. Symantec IT Management Suite

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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300,656 professionals have used our research since 2012.
Ranking
Views
68,833
Comparisons
24,573
Reviews
18
Followers
1,279
Avg. Rating
8.6
Views
243
Comparisons
123
Reviews
0
Followers
176
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
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ServiceNow
Symantec
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Symantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity. IT Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of IT Management Suite:

  • Reduce the cost of deploying and managing servers, desktops, and laptops from a centralized location in your environment 
  • Discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure and manages the relationships between them in the Configuration Management Database (CMDB)
  • Centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications
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OFFER
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Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow State of Oklahoma
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Top Industries
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
18%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
6%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
16%
Midsize Enterprise
20%
Large Enterprise
64%
No Data Available
No Data Available
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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