Anonymous UserMarket Data/Application Support - Assistant Vice President at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The mandatory minimum is US$ 20,000 for licensing."
"The licenses are expensive."
"The setup cost is high compared to others, especially when the scope is not fixed."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"$230 per user."
"It is very expensive because it is a big organization. You have to pay for additional things."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
"There are licensing fees."
Earn 20 points
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
ServiceNow is ranked 1st in Help Desk Software with 40 reviews while Symphony SUMMIT IT Management Suite is ranked 31st in Help Desk Software. ServiceNow is rated 8.0, while Symphony SUMMIT IT Management Suite is rated 0.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, Appian and JIRA Service Management, whereas Symphony SUMMIT IT Management Suite is most compared with BMC Remedy Asset Management, BMC Helix ITSM, SolarWinds NPM, ManageEngine ServiceDesk Plus and SolarWinds Server and Application Monitor.
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