ServiceNow vs. TeamSupport

As of February 2019, ServiceNow is ranked 1st in Help Desk Software with 26 reviews vs TeamSupport which is ranked 33rd in Help Desk Software. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. TeamSupport is most compared with .
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ServiceNow Logo
73,574 views|24,690 comparisons
TeamSupport Logo
247 views|50 comparisons
Most Helpful Review
Use TeamSupport? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,786 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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316,786 professionals have used our research since 2012.
Ranking
1st
out of 43 in Help Desk Software
Views
73,574
Comparisons
24,690
Reviews
26
Followers
1,338
Avg. Rating
8.5
33rd
out of 43 in Help Desk Software
Views
247
Comparisons
50
Reviews
0
Followers
158
Avg. Rating
N/A
Top Comparisons
Compared 17% of the time.
Compared 6% of the time.
Compared 5% of the time.
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ServiceNow
TeamSupport
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus. Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time. And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.
Offer
Learn more about ServiceNow
Learn more about TeamSupport
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Nokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
University11%
Energy/Utilities Company8%
Pharma/Biotech Company7%
No Data Available
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise25%
Large Enterprise56%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
316,786 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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