ServiceNow vs TeamSupport

ServiceNow is ranked 1st in Help Desk Software with 17 reviews vs TeamSupport which is ranked 41st in Help Desk Software. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. TeamSupport is most compared with ServiceNow, Zendesk and LiveAgent.
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Quotes From Members Comparing ServiceNow vs TeamSupport

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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287,741 professionals have used our research since 2012.
Ranking
RANKING
Views
63,243
Comparisons
24,626
Reviews
15
Followers
1,546
Avg. Rating
8.7
Views
230
Comparisons
142
Reviews
0
Followers
280
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Compared 34% of the time.
Compared 22% of the time.
Compared 22% of the time.
See more TeamSupport competitors »
Website/Video
Website/VideoServiceNow
TeamSupport
Overview
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus. Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time. And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.
OFFER
Learn more about ServiceNow
Learn more about TeamSupport
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Nokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
Top Industries
REVIEWERS
Healthcare Company
16%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
University
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
13%
Midsize Enterprise
11%
Large Enterprise
76%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
65%
No Data Available
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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