Compare ServiceNow vs. TeamViewer Servicecamp

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ServiceNow Logo
55,011 views|33,773 comparisons
TeamViewer Servicecamp Logo
603 views|191 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,307 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
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Ranking
1st
out of 56 in Help Desk Software
Views
55,011
Comparisons
33,773
Reviews
38
Average Words per Review
576
Rating
8.0
34th
out of 56 in Help Desk Software
Views
603
Comparisons
191
Reviews
0
Average Words per Review
0
Rating
N/A
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TeamViewer
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Resolve more support requests faster by enabling servicecamp’s full-featured service desk within TeamViewer’s remote access and control platform.

Keep all communication in one place so support requests, agent notes, and customer conversations are centrally documented.

Initiate remote control connections instantly from within a ticket to access the device in question or collaborate with your team on specific requests to find solutions quicker.

Focus on providing excellent services instead of time-consuming processes with servicecamp’s easy setup.

Offer
Learn more about ServiceNow
Learn more about TeamViewer Servicecamp
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
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Top Industries
REVIEWERS
Financial Services Firm17%
Computer Software Company12%
Healthcare Company12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government7%
Financial Services Firm7%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company25%
Government10%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise76%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,307 professionals have used our research since 2012.

ServiceNow is ranked 1st in Help Desk Software with 40 reviews while TeamViewer Servicecamp is ranked 34th in Help Desk Software. ServiceNow is rated 8.0, while TeamViewer Servicecamp is rated 0.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, Appian and JIRA Service Management, whereas TeamViewer Servicecamp is most compared with Zendesk Guide, Freshdesk and ManageEngine ServiceDesk Plus.

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