Compare ServiceNow vs. Teamwork Desk

ServiceNow is ranked 1st in Help Desk Software with 23 reviews while Teamwork Desk is ranked 34th in Help Desk Software. ServiceNow is rated 8.2, while Teamwork Desk is rated 0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and IBM Maximo, whereas Teamwork Desk is most compared with .
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55,002 views|32,280 comparisons
Teamwork Desk Logo
118 views|101 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,081 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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431,081 professionals have used our research since 2012.
Ranking
1st
out of 55 in Help Desk Software
Views
55,002
Comparisons
32,280
Reviews
23
Average Words per Review
665
Avg. Rating
8.1
34th
out of 55 in Help Desk Software
Views
118
Comparisons
101
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 17% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 4% of the time.
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ServiceNow
Teamwork
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch.

Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Try Teamwork Desk for free for 30 days—no credit card details required.

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Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Chupi
Top Industries
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Insurance Company10%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Government8%
Media Company4%
No Data Available
Company Size
REVIEWERS
Small Business16%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise9%
Large Enterprise72%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
431,081 professionals have used our research since 2012.

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