ServiceNow vs. Teamwork Desk

ServiceNow is ranked 1st in Help Desk Software with 18 reviews vs Teamwork Desk which is ranked 32nd in Help Desk Software. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. Teamwork Desk is most compared with Zendesk, Freshdesk and Spiceworks.
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Quotes From Members Comparing ServiceNow vs. Teamwork Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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295,587 professionals have used our research since 2012.
Ranking
RANKING
Views
66,752
Comparisons
24,475
Reviews
17
Followers
1,343
Avg. Rating
8.5
Views
605
Comparisons
358
Reviews
0
Followers
175
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Compared 40% of the time.
Compared 24% of the time.
Compared 8% of the time.
See more Teamwork Desk competitors »
Website/Video
Website/VideoServiceNow
Teamwork
Overview
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Teamwork Desk has all the features your team needs to provide world-class customer support with a personal touch. Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love. Try Teamwork Desk for free for 30 days—no credit card details required.
OFFER
Learn more about ServiceNow
Learn more about Teamwork Desk
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Information Not Available
Top Industries
Top Industries
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
64%
No Data Available
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295,587 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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