We performed a comparison between ServiceNow and Temenos Quantum based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The pricing of the product is quite good. It's not too expensive."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The flow designer feature of ServiceNow has had the biggest impact on our productivity because it has helped me reduce manual efforts by creating automation and robotics."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"The main benefit lies in its exceptional speed of implementation."
"You can build your own customized, native, mobile applications in an efficient matter."
"The initial setup of Temenos Quantum was easy."
"The visualizer and API manager are super useful. It's easy to create applications for the agent. Automations and other complex tasks can be hard, but it's mostly straightforward. You can create forms and populate tables."
"Comparing other solutions with Temenos Quantum, the later is less mature and presents several issues. Implementing Temenos Quantum has been challenging, resembling a nightmare compared to the smoother experience with the other."
"With the new VM releases, it is a faster product with more abilities that benefit the user."
"It is a single platform that can cater to mobile and web development requirements, making it convenient for businesses looking to transition into the digital space."
"We can use a single channel to create an interface for iOS, Android, and other channels."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The utilization of AI in ServiceNow needs enhancement."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"There is room for improvement in price."
"Making a mobile version would be helpful."
"The Express edition does not allow the option for scripting."
"The security and the interface technology could be better in Temenos Quantum. Additionally, a module that can display all the activities that have been done in the system would be helpful."
"The technology of the solution needs an update. It is deficient in terms of connectivity."
"When developing our application, we also encountered certain issues related to delays and time-consuming builds."
"Using the API manager can be complicated when you're dealing with multiple teams, projects, and APIs. Quantum doesn't have user-based access, so I can't restrict parts of the project to specific users."
"We would like to have widgets for graphs and analytics, as well as the integration of machine learning."
"They need to improve their tech support's abilities. They do have a good tech support, but it still requires improvement."
"It would be highly beneficial if future iterations of Temenos could incorporate support for QR-based payment methods, as it would enhance the platform's capabilities and align it more closely with modern payment trends"
"Temenos Quantum is not quite stable yet."
ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews while Temenos Quantum is ranked 18th in Rapid Application Development Software with 15 reviews. ServiceNow is rated 8.4, while Temenos Quantum is rated 7.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Temenos Quantum writes "Though a secure tool for building applications, there is a need to improve its stability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas Temenos Quantum is most compared with OutSystems, Mendix and Microsoft Azure App Service. See our ServiceNow vs. Temenos Quantum report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.