Compare ServiceNow vs. Temenos Quantum

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55,199 views|32,357 comparisons
Temenos Quantum Logo
3,679 views|2,313 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow vs. Temenos Quantum and other solutions. Updated: September 2020.
438,944 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""I have found that sorting and grouping functions are particularly useful.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""Very good incident management, chain management and problem management features.""ServiceNow was the first true enterprise to service management platform.""The most valuable feature is that this is a Cloud solution.""This solution is a single-storage for our user community to submit help desk tickets."

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"The best feature is the Kony Studio, which is the product that is used to develop interfaces.""With the new VM releases, it is a faster product with more abilities that benefit the user."

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Cons
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Creating service catalog forms could be made easier.""There should be fewer clicks and faster integrations between solutions.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""Very expensive.""Service mapping could be less complicated.""Transparency in the pricing model needs to be improved.""I do not like the user interface."

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"We would like to have widgets for graphs and analytics, as well as the integration of machine learning.""The technology of the solution needs an update. It is deficient in terms of connectivity."

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Pricing and Cost Advice
"The licenses are expensive.""$230 per user.""The mandatory minimum is US$ 20,000 for licensing.""The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.""Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.""Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.""ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.""ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

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"This is an expensive solution, and it is the biggest challenge that we face when we present this platform to customers."

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Questions from the Community
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec. We are evaluating SERVICE NOW, as we are looking for new features to control… more »
Top Answer: If you need a completed ITIL helpdesk system with Asset Management and Project Management without the hassle of having additional plug-in and can be additional costs, you might need to consider… more »
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Ranking
Views
55,199
Comparisons
32,357
Reviews
22
Average Words per Review
687
Avg. Rating
8.3
Views
3,679
Comparisons
2,313
Reviews
2
Average Words per Review
853
Avg. Rating
8.0
Popular Comparisons
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Also Known As
KonyOne, Kony, Kony Quantum
Learn
ServiceNow
Temenos
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Kony is the fastest-growing, cloud-based enterprise mobility solutions company and an industry leader among mobile application development platform providers. Kony empowers today's leading organizations to compete in mobile time by rapidly delivering multi-edge apps across the broadest array of devices and systems. Enterprises can design, build, configure, and manage mobile apps across the entire software development lifecycle, and get to market faster with a lower total of ownership.
Offer
Learn more about ServiceNow
Learn more about Temenos Quantum
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow     Nationwide, KPMG, Medical Mutual, ComED, Ally, Aetna, Banks Holdings Limited, Boughey, Toyota, Warburtons, Woodside, Wellpoint, Regions
Top Industries
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider10%
Government8%
Media Company4%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company12%
Comms Service Provider10%
K 12 Educational Company Or School5%
Company Size
REVIEWERS
Small Business16%
Midsize Enterprise12%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise7%
Large Enterprise75%
No Data Available
Find out what your peers are saying about ServiceNow vs. Temenos Quantum and other solutions. Updated: September 2020.
438,944 professionals have used our research since 2012.
ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews while Temenos Quantum is ranked 14th in Rapid Application Development Software with 2 reviews. ServiceNow is rated 8.2, while Temenos Quantum is rated 8.0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, the top reviewer of Temenos Quantum writes "Easy to learn and use its many features, but the licensing fees are too expensive". ServiceNow is most compared with BMC Helix ITSM, Pega BPM, JIRA Service Desk, Appian and PagerDuty, whereas Temenos Quantum is most compared with OutSystems, Xamarin Platform, Mendix, Ionic and IBM MobileFirst. See our ServiceNow vs. Temenos Quantum report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.