ServiceNow vs UserVoice

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs UserVoice which is ranked 18th in Help Desk Software with 2 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. UserVoice is most compared with JIRA Service Desk, Zendesk and WebEngage.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
270,485 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs UserVoice

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Information Not Available
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
270,485 professionals have used our research since 2012.
Ranking
RANKING
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Views
833
Comparisons
335
Reviews
2
Followers
377
Avg. Rating
7.5
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Atlassian logo
Compared 14% of the time.
Zendesk logo
Compared 12% of the time.
We
Compared 7% of the time.
See more UserVoice competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1526751053
UserVoice
  • Vendor 28910 screenshot 1524952714
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
OFFER
Learn more about ServiceNow
Learn more about UserVoice
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
17%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
Help desk software report from it central station 2018 05 05 thumbnail
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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270,485 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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