ServiceNow vs. USU Valuemation

ServiceNow is ranked 1st in IT Asset Management with 26 reviews vs USU Valuemation which is ranked 25th in IT Asset Management. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. USU Valuemation is most compared with ServiceNow.
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ServiceNow Logo
71,724 views|24,504 comparisons
USU Valuemation Logo
533 views|267 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
310,151 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
1st
out of 34 in IT Asset Management
Views
71,724
Comparisons
24,504
Reviews
26
Followers
1,196
Avg. Rating
8.5
25th
out of 34 in IT Asset Management
Views
533
Comparisons
267
Reviews
0
Followers
171
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 6% of the time.
Compared 5% of the time.
Compared 100% of the time.
Also Known As
Valuemation
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ServiceNow
USU
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

With Valuemation you can choose which modules you want to start with. Additional modules can be added at any time if required.

The Valuemation Suite not only covers the usual ITSM processes, but also offers advanced modules – e. g. for software license management, IT financial management, infrastructure and business service monitoring, customer relationship management, innovation management, IT analytics, etc.

In addition, Valuemation can also be used at any time in other service areas and thus as a central tool for Enterprise Service Management throughout the company.

Offer
Learn more about ServiceNow
Learn more about USU Valuemation
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Alphapay AG, Atos IT Services GmbH, AVISTA Corp., Axians ICT Austria GmbH, BMW AG, Bilfinger SE, DataGROUP AG, Deutsche Telekom Technik GmbH, FIDUCIA IT AG, GISA GmbH, Heraeus Infosystems GmbH, Jungheinrich AG, mod IT GmbH, MTU Aero Engines GmbH, Silhouette International Schmied AG, soffico GmbH, Swiss POST CH AG, Viessmann IT Service GmbH, voestalpine AG
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
Pharma/Biotech Company7%
Energy/Utilities Company7%
Manufacturing Company7%
No Data Available
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise20%
Large Enterprise64%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
310,151 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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