We performed a comparison between ServiceNow and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It allows us to filter the data, create graphs, and get detailed reports."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"The workflow makes things extremely efficient and it improves effectiveness."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"Change management is most valuable."
"The subsequent chain of tasks, I believe, is valuable."
"I have found the workflows and integration the most valuable in this solution."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The most valuable feature of the solution is helpdesk escalation."
"One thing I don't care for is the reporting and the way it functions."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Complexities in the organization made the initial deployment complex."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"The solution’s pricing is expensive and could be improved."
"They could improve license management, particularly when integrating different applications or toolsets."
"The pricing structure could be more budget-friendly."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"The solution can be improved by including a wider list of permissions."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. ServiceNow is rated 8.4, while Splunk On-Call is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and JIRA Service Management.
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