We performed a comparison between ServiceNow and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It has an excellent capability to integrate different access points."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"I like that it's always up and running."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"The flexibility is the product's most valuable feature."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"I like the integration with other applications or vendors."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The interface can be a bit more intuitive."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"Local solutions have lower costs."
"Its stability and pricing need improvement."
"Licensing costs are very high."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The solution's private cloud is much too expensive."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like it if they could provide their customers with more qualified support."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. ServiceNow is rated 8.4, while vRealize Business for Cloud is rated 8.4. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
