ServiceNow vs VMware Service Manager

ServiceNow is ranked 1st in IT Asset Management with 77 reviews vs VMware Service Manager which is ranked 7th in IT Asset Management with 1 review. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. VMware Service Manager is most compared with ServiceNow, Symantec Asset Management Suite and Eracent Enterprise Entitlements Management.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
It asset management report from it central station 2018 04 29 thumbnail
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
270,047 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs VMware Service Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.​The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities.It has an excellent capability to integrate different access points.Identifies better ways to license software or eliminate unused software to save money.Simplicity of Change Manager.The analytics - we like to keep track of how much work everyone is doing.

Read more »

It provides us with improved maintenance cycles.

Read more »

Cons
I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization.Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunkyWe do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board.

Read more »

It needs to improve user roles and access rights.

Read more »

Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

Information Not Available
It asset management report from it central station 2018 04 29 thumbnail
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
270,047 professionals have used our research since 2012.
Ranking
RANKING
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Views
752
Comparisons
509
Reviews
1
Followers
434
Avg. Rating
5.0
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Servicenow
Compared 36% of the time.
See more VMware Service Manager competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1526751053
VMware
  • Vendor 8222 screenshot 1522516787
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
OFFER
Learn more about ServiceNow
Learn more about VMware Service Manager
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
17%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
It asset management report from it central station 2018 04 29 thumbnail
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
Download now
270,047 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email