ServiceNow vs VMware Service Manager

ServiceNow is ranked 1st in IT Asset Management with 17 reviews vs VMware Service Manager which is ranked 7th in IT Asset Management with 1 review. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". The top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. VMware Service Manager is most compared with ServiceNow, Symantec Asset Management Suite and Eracent Enterprise Entitlements Management.

ServiceNow

VMware Service Manager

18334

ServiceNow

Based on 17 reviews.

18876

VMware Service Manager

Based on 1 review.

Most Helpful Review

David M. Colburn

Senior IT Service Management & ServiceNow Consultant at Independent

The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements... Read more »

Heiko Kirchner

Global manager at a manufacturing company

It needs to improve user roles and access rights. It provides us with improved maintenance cycles.

It provides us the following: * A better utilisation of the hardware * More flexibility * Improved maintenance cycles * A system overview.

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Quotes From Members Comparing ServiceNow vs VMware Service Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.It uses a common base of data and allows different types of records to pull from that same base of data.We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities. Read more »	It provides us with improved maintenance cycles. Read more »
Cons
Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited.The scalability needs improvement.The ability to embed help information onto the screens.We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.The Express edition does not allow the option for scripting.I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization. Read more »	It needs to improve user roles and access rights. Read more »

Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify. Read more »	Information Not Available

See Which Vendors Are Best For You Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs. See Recommendations 288,186 professionals have used our research since 2012.
Ranking
RANKING	1st out of 35 In IT Asset Management Views 63,243 Comparisons 24,626 Reviews 15 Followers 1,546 Avg. Rating 8.7	7th out of 35 In IT Asset Management Views 798 Comparisons 413 Reviews 1 Followers 311 Avg. Rating 5.0
Top Comparisons
Top Comparisons	BMC Helix Remedy vs. ServiceNow Compared 16% of the time. Micro Focus Service Manager vs. ServiceNow Compared 8% of the time. Zendesk vs. ServiceNow Compared 6% of the time. See more ServiceNow competitors »	ServiceNow vs. VMware Service Manager Compared 44% of the time. Symantec Asset Management Suite vs. VMware Service Manager Compared 8% of the time. Eracent Enterprise Entitlements Management vs. VMware Service Manager Compared 6% of the time. See more VMware Service Manager competitors »

Website/Video
Website/Video	ServiceNow	VMware
Overview
Overview	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)	VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
OFFER
Learn more about ServiceNow Learn More	Learn more about VMware Service Manager Learn More
Sample Customers
Sample Customers	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow	Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Top Industries
Top Industries	REVIEWERS Healthcare Company 16% Financial Services Firm 14% Insurance Company 12% University 10% VISITORS READING REVIEWS Financial Services Firm 19% Energy/Utilities Company 7% Manufacturing Company 7% University 7%	No Data Available
Company Size
Company Size	REVIEWERS Small Business 13% Midsize Enterprise 11% Large Enterprise 76% VISITORS READING REVIEWS Small Business 15% Midsize Enterprise 21% Large Enterprise 65%	No Data Available

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288,186 professionals have used our research since 2012.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.