We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"It provides internal clients with greater transparency about their projects and deliverables."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"The most valuable feature is the flexibility of development for customization."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"It does exactly what I program it to do at this point, which is to tell me if I've got machines running out of disk space or over-utilizing CPU or memory. The monitoring component of it is the most valuable feature."
"The most valuable features are the Heat Maps, and the various graphs and reporting features it has."
"The most valuable feature is the way you can look at your virtual machine and see if it's using too many resources or not enough, and you can add resources to it if you need to, or take some away to save on them."
"We can actually use it to expand on other aspects of it by adding additional packs is really good."
"The dashboards are really good. They give you a glimpse of what is really going on in your virtualized environment. The ability to create customized dashboards based on your needs is also great."
"The performance for monitoring the VM is very good. Additionally, the solution is flexible."
"The most valuable feature is how our metrics interact with each other. You can find what objects are needed and get all of the information about an object: How it works with the storage, CPUs, memory, and you can get an easy way to find the solution during troubleshooting."
"It's pretty user-friendly. It is very intuitive, the layout is well-built, and the user experience is well-built. You look at the interface and you say, "Oh, I understand what these sections or what these categories of features do." For example, for reporting, there's a tab that says "Reporting." You click on it and there are all your reports. So the user interface is really well-designed to make it intuitive."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The solution should offer better security when it comes to storing data."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"There should be fewer clicks and faster integrations between solutions."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The what-if analysis section is not very advanced and there is a lot of room for improvement."
"It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money."
"An area for improvement would be application-level monitoring."
"There's a lot of stuff we want to do that we can't. I would advise someone considering this solution to take classes and get a lot of information because this solution may look simple but it's a lot harder than it seems."
"It is sometimes quite hard to use. If I need details, there is a huge amount of information that I need to review. It isn't a three-click solution."
"I sure don't find the solution to be intuitive or user-friendly. It takes a lot of time to get familiar with the interface. You've got to spend a lot of time poking around there, it's not very user-friendly. There have been improvements over the versions but, even still, there is a pretty steep learning curve for the product, in my opinion. In the latest and greatest version, there has been quite a bit of a step up from the last version, as far as the user interface goes. they are making improvements. So that's positive."
"Where the product could improve would be the UI."
"Technical support is good, once you pass the first level."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and Nutanix Prism.
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