We performed a comparison between ServiceNow and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The solution's initial setup process is easy."
"Change management is most valuable."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"This solution is a single-storage for our user community to submit help desk tickets."
"Identifies better ways to license software or eliminate unused software to save money."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The flexibility is the product's most valuable feature."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is the metering capability."
"The product provides excellent daily reports."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"The pricing of the solution could be better. It's a bit high."
"Integration capabilities can improve."
"The utilization of AI in ServiceNow needs enhancement."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"I would like it if they could provide their customers with more qualified support."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The solution's private cloud is much too expensive."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. ServiceNow is rated 8.4, while vRealize Business for Cloud is rated 8.4. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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