Compare ServiceNow vs. Vtiger Help Desk

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ServiceNow Logo
54,971 views|33,810 comparisons
Vtiger Help Desk Logo
15 views|12 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
521,690 professionals have used our research since 2012.
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Top Answer: When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the… more »
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Ranking
1st
out of 56 in Help Desk Software
Views
54,971
Comparisons
33,810
Reviews
41
Average Words per Review
595
Rating
8.0
49th
out of 56 in Help Desk Software
Views
15
Comparisons
12
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Vtiger
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support.

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Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
MowGreen, eLobe, PROPEL, InterviewBit, breezway
Top Industries
REVIEWERS
Financial Services Firm16%
Computer Software Company13%
Healthcare Company11%
Manufacturing Company11%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government8%
Financial Services Firm7%
No Data Available
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business12%
Midsize Enterprise13%
Large Enterprise75%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: July 2021.
521,690 professionals have used our research since 2012.

ServiceNow is ranked 1st in Help Desk Software with 45 reviews while Vtiger Help Desk is ranked 49th in Help Desk Software. ServiceNow is rated 8.2, while Vtiger Help Desk is rated 0.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and JIRA Service Management, whereas Vtiger Help Desk is most compared with .

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