We performed a comparison between ServiceNow and WorkflowGen based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."ServiceNow is very easy to set up."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"ServiceNow provides quite good insights about what is happening in the organization."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"ServiceNow is easy to use and has a user-friendly interface."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"There should be fewer clicks and faster integrations between solutions."
"When it comes to changing some of the features, I would like a little more leeway."
"There is inherent complexity with this tool because of the number of things that it can do."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"The discovery of assets could be improved; right now they only allow for one domain."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"This solution needs to be more customizable."
Earn 20 points
ServiceNow is ranked 4th in Rapid Application Development Software with 210 reviews while WorkflowGen is ranked 39th in Rapid Application Development Software. ServiceNow is rated 8.4, while WorkflowGen is rated 7.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of WorkflowGen writes "Good for automatically triggering workflows, but needs to be more customizable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas WorkflowGen is most compared with .
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