Compare ServiceNow vs. WorkflowGen

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ServiceNow Logo
55,002 views|32,280 comparisons
WorkflowGen Logo
988 views|628 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Zudy, Pega and others in Rapid Application Development Software. Updated: July 2020.
431,468 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.I have found that sorting and grouping functions are particularly useful.It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.Very good incident management, chain management and problem management features.ServiceNow was the first true enterprise to service management platform.The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.

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We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do.

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Cons
I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).Creating service catalog forms could be made easier.There should be fewer clicks and faster integrations between solutions.The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.Very expensive.Service mapping could be less complicated.Transparency in the pricing model needs to be improved.I do not like the user interface.

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This solution needs to be more customizable.

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Pricing and Cost Advice
The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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Ranking
Views
55,002
Comparisons
32,280
Reviews
23
Average Words per Review
665
Avg. Rating
8.1
Views
988
Comparisons
628
Reviews
1
Average Words per Review
196
Avg. Rating
7.0
Popular Comparisons
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ServiceNow
WorkflowGen
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.

Automate any type of human and system-based enterprise process within a battle-tested infrastructure.

Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.

Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.

Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.

Offer
Learn more about ServiceNow
Learn more about WorkflowGen
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Top Industries
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Government8%
Media Company4%
No Data Available
Company Size
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise9%
Large Enterprise72%
No Data Available
Find out what your peers are saying about ServiceNow, Zudy, Pega and others in Rapid Application Development Software. Updated: July 2020.
431,468 professionals have used our research since 2012.
ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews while WorkflowGen is ranked 19th in Rapid Application Development Software with 1 review. ServiceNow is rated 8.2, while WorkflowGen is rated 7.0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, the top reviewer of WorkflowGen writes "Good for automatically triggering workflows, but needs to be more customizable". ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and IBM Maximo, whereas WorkflowGen is most compared with IBM Blueworks Live, Operations Orchestration, MEGA HOPEX, Capriza and Bonita.

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