ServiceNow vs Xamarin Platform comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow and Xamarin Platform based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise.""I like that it's always up and running.""The solution has very good automation tools.""Very easy to implement and to respond to my clients' needs.""It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product.""Easy to integrate with third-party applications.""It enables us to meet SLAs, track issues across the environment, and report those issues.""Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."

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"Plugins like MvvmCross make a developer’s life easy.""The most valuable feature of the Xamarin Platform is the deployment.""I think the best part about Xamarin is that you can create apps for both platforms using one source code. That's the most powerful feature. When you develop something for Android, it also builds for iVerse as well. The cross-platform aspect of Xamarin is unique. The ability to develop both apps with a single code base is something very unique.""We very much like the XAML design techniques, multiple layout and pages, MVVMCross support, and portability across different platforms.""It has significantly reduced the skill barrier for development and testers.""The solution is easy to understand and has banking integrated. The shorter development time, the bugging and as well as availability of a lot of documentation on the web. Also the native integration is easy.""The ability to share a platform-agnostic common core, or business logic, enables a mobile developer to write code for all targeted mobile platforms, independent of the individual developer's specialization in iOS, Android, or Windows. This helps not only during development but also enables easier maintenance of deployed apps, since bug fixes or feature additions can be often made in the platform-agnostic layer.""It allows us to reuse our knowledge of C# and .NET Framework."

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Cons
"I have enjoyed all the features. There is not any feature that I have missed or didn't have.""The ability to embed help information onto the screens.""Creating service catalog forms could be made easier.""The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release.""The discovery of assets could be improved; right now they only allow for one domain.""The solution’s pricing is expensive and could be improved.""The interface is not user-friendly.""We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

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"I would like to see hot reload, similar to what Flutter has out-of-the-box. There is "Live Reload" but it’s still in preview and was only recently announced.""Xamarin Platform's performance base could be improved.""For beginners, the entire setup can be overwhelming because it involves setting up development environments for iOS, Android, and Windows at the same time if you want to target all three.""The monitoring of the remote devices is not good as it should be extended along. It would be useful if the log is more integrated with the central console. I am not sure it can be accessed but it would be better.""It would be better if they offered more certifications. They offer a number of certifications for Azure but none for Xamarin. This is something that could be provided for developers to show off their competency. Technical support could be better.""The solution struggles a little bit with binding libraries.""The performance needs improvement, especially the dev tools, and also the ultimate output of the mobile applications.""The architecture in the Xamarin Platform has to improve, there are some features missing."

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Pricing and Cost Advice
  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

  • "In most cases, it is sufficient to have free/community license. But if you plan to seriously develop production-level, highly polished apps, you need to use Xamarin.Profiler and the professional or enterprise license."
  • "For personal use, the Community Edition is free."
  • "This is a free product, so there is zero investment on licenses and IDE."
  • "Xamarin is available under several licensing arrangements. Each developer needs one license at least. All features, especially the Profiler, unlock only with the highest tier."
  • "It saved a lot of time and resources needed to develop a cross platform mobile app."
  • "Xamarin is free, or comes with Visual Studio. Therefore, it is very profitable."
  • "The price of the Xamarin Platform is not expensive. However, the price of the solution depends on the application that is made. For example, if you have small applications, it's different from large or enterprise applications."
  • "There's no licensing cost for Xamarin."
  • More Xamarin Platform Pricing and Cost Advice →

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    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Top Answer:Xamarin.Forms reduced the effort and time to build and market our solution, market our features, and get our solution into production.
    Top Answer:You can build in Xamarin without paying any money. What costs money is the IDE, Visual Studio, Professional, or Enterprise edition. What would cost you money if you're building apps for the Apple… more »
    Top Answer:There are issues with Xamarin, such as when you run into errors doing something called linking. When you build your solution, you can use Linker, which can give you errors if you don't link properly… more »
    Ranking
    Views
    17,724
    Comparisons
    10,829
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Views
    1,517
    Comparisons
    1,062
    Reviews
    19
    Average Words per Review
    577
    Rating
    7.9
    Comparisons
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 9% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Appian logo
    Compared 4% of the time.
    Appium logo
    Compared 34% of the time.
    Ionic logo
    Compared 25% of the time.
    OutSystems logo
    Compared 14% of the time.
    Apple Xcode logo
    Compared 12% of the time.
    Mendix logo
    Compared 6% of the time.
    Learn More
    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Xamarin is an open-source platform for developing modern and performant applications for iOS, Android, and Windows using.NET. Xamarin is an abstraction layer that manages how shared code is communicated to the platform's underlying code. Xamarin is for developers with the two following goals:

    • Cross-platform sharing of code, tests, and business logic.

    • Writing cross-platform apps in C# with Visual Studio.

    Xamarin allows developers to share an average of 90% of their program across platforms. This enables programmers to achieve native performance, look, and feel on each platform while writing all of their business logic in a single language (or reusing existing application code).

    Xamarin applications can be created on a PC or a Mac and compiled into native application packages, such as an .apk file for Android or an .ipa file for iOS.

    Xamarin Platform Features

    Xamarin Platform has many valuable key features. Some of the most useful ones include:

    • Complete binding for the supporting SDKs: Xamarin includes bindings for almost all of the underlying platform SDKs in iOS and Android.
    • Java, C, Objective-C, C, C++ Interop: Xamarin gives you the ability to use a variety of third-party code by providing tools for directly invoking Objective-C, Java, C, and C++ libraries.
    • Modern language constructs: Xamarin applications are written in C#, a modern language with many capabilities that Objective-C and Java do not have, like lambdas, LINQ, parallel programming, generics, and more.
    • Strong base class library (BCL): Xamarin apps use the .NET BCL, a large collection of classes with streamlined features, like powerful XML, database, serialization, IO, string, and networking support, among others.

    Xamarin Platform Benefits

    There are many benefits to implementing the Xamarin Platform. Some of the biggest advantages the solution offers include:

    • Native UIs and APIs: Xamarin delivers comprehensive access to each platform's native SDK and UI controls, projecting the entire native API of each device into C#. Therefore, the apps you develop are native instead of write-once/run-anywhere programs that look alien on every platform. Xamarin provides you access to all of the capabilities that distinguish each platform.
    • Share code between platforms: With Xamarin, you can share all code across platforms while providing a native user interface tailored to each individual device. With Xamarin, you can execute the same C# code on iOS, Android, and Windows Phone. With Xamarin, your software is compiled to a native binary rather than being interpreted, in contrast to other cross-platform frameworks. Even in the most demanding situations, native compilation provides users with excellent app performance. Xamarin provides responsive, multi-user input and feedback, fluid scrolling, sophisticated graphics and animations, complicated data visualization, and realistic high frame rates for games.
    • Code with C#: Write shorter, more concise, and more maintainable code by leveraging advanced language features, such as Language Integrated Query (LINQ), delegates, lambdas, events, garbage collection, and many other features. With Xamarin's fully extensible platform, you can include libraries written in C, Objective-C, C++, or Java. In C#, you have access to the entire native ecosystem of components and libraries.

    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Cinemark, MixRadio, Sqor Sports, Storyo, JetBlue, The World Bank, Cr_dito Agrcola, Applied Research Associates
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    REVIEWERS
    Financial Services Firm25%
    Music Company13%
    Manufacturing Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Manufacturing Company11%
    Financial Services Firm11%
    Educational Organization8%
    Company Size
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    REVIEWERS
    Small Business47%
    Midsize Enterprise14%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise15%
    Large Enterprise60%
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews while Xamarin Platform is ranked 5th in Mobile Development Platforms with 37 reviews. ServiceNow is rated 8.4, while Xamarin Platform is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Xamarin Platform writes "It's about to be retired and replaced with an inferior product, but offers excellent cross-platform development capabilities". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Xamarin Platform is most compared with Appium, Ionic, OutSystems, Apple Xcode and Mendix.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.