ServiceNow vs Xtraction for CA Service Management

ServiceNow is ranked 1st in IT Service Management (ITSM) with 77 reviews vs Xtraction for CA Service Management which is ranked 13th in IT Service Management (ITSM) with 1 review. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of Xtraction for CA Service Management writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". ServiceNow is most compared with Micro Focus Service Manager, BMC Remedy and Zendesk. Xtraction for CA Service Management is most compared with LANDesk Service Desk, uptime software up.time and Cherwell Service Management.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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Quotes From Members Comparing ServiceNow vs Xtraction for CA Service Management

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
58,048
Comparisons
23,941
Reviews
78
Followers
1,994
Avg. Rating
8.9
Views
1,453
Comparisons
1,211
Reviews
1
Followers
556
Avg. Rating
10.0
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 5% of the time.
Zendesk logo
Compared 5% of the time.
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Website/Video
Website/VideoServiceNow
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CA Technologies
  • Vendor 6987 screenshot 1516099828
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow ERGO
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
15%
Financial Services Firm
12%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
Pharma/Biotech Company
6%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
10%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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252,993 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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