ServiceNow vs. Xtraction for CA Service Management [EOL]

ServiceNow is ranked 1st in IT Service Management (ITSM) with 18 reviews vs Xtraction for CA Service Management [EOL] which is ranked unranked in IT Service Management (ITSM). The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. Xtraction for CA Service Management [EOL] is most compared with Cherwell Service Management, IDERA Uptime Infrastructure Monitor and ServiceNow.
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Quotes From Members Comparing ServiceNow vs. Xtraction for CA Service Management [EOL]

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
RANKING
Views
66,752
Comparisons
24,475
Reviews
17
Followers
1,343
Avg. Rating
8.5
Unranked
In IT Service Management (ITSM)
Top Comparisons
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
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Website/Video
Website/VideoServiceNow
CA Technologies
Overview
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

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Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow ERGO
Top Industries
Top Industries
REVIEWERS
Healthcare Company
15%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
University
7%
Manufacturing Company
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
11%
Large Enterprise
75%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
20%
Large Enterprise
64%
No Data Available
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295,322 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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