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55,011 views|33,773 comparisons
Zudy VINYL Logo
4,519 views|928 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow vs. Zudy VINYL and other solutions. Updated: May 2021.
509,641 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

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"The product is super fast at getting things done.""Zudy has increased development speed. What would take us months to be able to complete, we're getting done in a matter of weeks. I have a number of projects that we were working on that I thought that we'd [only] be able to get completed by next year. We've already completed them and we're still in the year 2020.""The feature that I find most valuable with Zudy VINYL is how flexible it is. There are so many ways that you can connect data to it and there are so many features that are out-of-the-box that make the product very flexible and easy and easy to work with. It's got a great user interface which makes it a nice looking product that our employees are able to engage with quickly.""Their integrations are terrific. We've had zero issues, a 100 percent success rate with integrations. In terms of Zudy's data source connectors and API integrations, we've been really pleased. We use some software that is very common in the media business, and then we also have some custom things that we built for a variety of different use cases within our company, and we've had zero integration issues, in terms of getting data into Zudy and getting data out of it. It's been great.""When it comes to the speed of development of the applications with Zudy VINYL it has been the fastest and most powerful that I've been able to do. We've tried building things from scratch. It takes an enormous amount of time. We've cut that time by probably a fifth, with more power. I've been very happy with the speed of doing things in Zudy VINYL."

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Cons
"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

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"There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a weakness, that would be it.""Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes.""It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that.""I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing.""Eventually, a nicer way to create certain features, like the way that we create PDFs, would help. Sometimes the way that it resizes when I have multiple windows up, could also be better. It's minor stuff though. It's edge-case stuff."

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Pricing and Cost Advice
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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"Compared to if I used traditional methods, such as hiring developers and setting up systems, VINYL is costing me less than half of what it would normally cost.""Pricing and licensing are on par with or better than what we were looking at and what we had. That was also one of the key factors for making the decision. We cut our costs in half by going over to the Zudy platform.""The pricing and licensing of Zudy are fair.""We haven't really had any issues with pricing. Like with any good partnership, you're paying a fair and good price for a good product. That's where great partnerships are developed, when one side doesn't feel like they won in a deal; when both sides feel like they won. That's where we are with Zudy VINYL.""The pricing and the licensing of Zudy are reasonable. Pricing is always a tricky thing. It could be a little simpler, but they're doing well. I'm happy with it."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Top Answer: When it comes to the speed of development of the applications with Zudy VINYL it has been the fastest and most powerful that I've been able to do. We've tried building things from scratch. It takes an… more »
Top Answer: The pricing and the licensing of Zudy are reasonable. Pricing is always a tricky thing. It could be a little simpler, but they're doing well. I'm happy with it. There were a couple of… more »
Top Answer: There are always micro things that could be improved. There are certain buttons that I want to have a certain feature. We can make it work, but it's a little tricky. Eventually, a nicer way to create… more »
Ranking
Views
55,011
Comparisons
33,773
Reviews
38
Average Words per Review
576
Rating
8.0
Views
4,519
Comparisons
928
Reviews
5
Average Words per Review
2,764
Rating
9.4
Popular Comparisons
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Zudy is a visionary enterprise application development company with a breakthrough low-code platform known as VINYL. VINYL’s patented technology-agnostic development environment turns mobile and web into one, enabling enterprises to build highly configurable applications in just days rather than months or years. Using VINYL, enterprises can dramatically increase the number of new applications they can build from an average of three per year to more than 50.

Offer
Learn more about ServiceNow
Create Enterprise Apps without Code

Find out more about how Zudy VINYL's code-free platform can speed up your enterprise application development process. Contact Zudy to find out more.

Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Brooks Brothers, Stericycle, DXL, Aetna, JCrew, Barstool Sports, iHeart Media, Cal-Maine Foods Inc, Collette Travel, Kraft Sports Group, Fresh Direct
Top Industries
REVIEWERS
Financial Services Firm17%
Computer Software Company12%
Manufacturing Company12%
Healthcare Company12%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government7%
Financial Services Firm6%
REVIEWERS
Leisure / Travel Company14%
Manufacturing Company14%
Non Tech Company9%
Pharma/Biotech Company9%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider12%
Retailer9%
Construction Company6%
Company Size
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise75%
REVIEWERS
Small Business33%
Midsize Enterprise30%
Large Enterprise37%
Find out what your peers are saying about ServiceNow vs. Zudy VINYL and other solutions. Updated: May 2021.
509,641 professionals have used our research since 2012.

ServiceNow is ranked 1st in Rapid Application Development Software with 40 reviews while Zudy VINYL is ranked 8th in Rapid Application Development Software with 5 reviews. ServiceNow is rated 8.0, while Zudy VINYL is rated 9.4. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of Zudy VINYL writes "This is the first time something has been able to pull off my dream, and have it up and running in a fraction of the time". ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, Appian and JIRA Service Management, whereas Zudy VINYL is most compared with QuickBase, OutSystems, Microsoft PowerApps, Mendix and Salesforce Platform. See our ServiceNow vs. Zudy VINYL report.

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