Compare ServiceNow vs. Zudy VINYL

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55,199 views|32,357 comparisons
Zudy VINYL Logo
4,787 views|1,218 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow vs. Zudy VINYL and other solutions. Updated: September 2020.
437,208 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.I have found that sorting and grouping functions are particularly useful.It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.Very good incident management, chain management and problem management features.ServiceNow was the first true enterprise to service management platform.The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.

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The product is super fast at getting things done.It's made things seamless and it's more efficient, and there's an audit trail where it wasn't there before.One of the most valuable features of the solution is how rapid we can implement it, going from a design to an operational concept in a very short period of time.VINYL has given us the ability to really improve the speed with which we deploy releases and respond to the good ideas that our people have.There are two most valuable features: one is the ability to pull data from a bunch of different places and put them together. And the second is the speed at which you can get a new app developed. So instead of waiting months for this new app to come out, if you have an internal team putting it together, you can roll it out in weeks. I've even seen days. It's incredible how fast you can make changes.VINYL has really helped us speed up application development at a reasonable cost.We have been able to leverage the platform to rapidly build custom solutions, and tailor-make them to our needs.It's extremely easy to use in getting into the IDE and then back down to your applications, and getting from your applications to your pages, and navigating through all your tables. That's very simple and pretty intuitive.

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Cons
I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).Creating service catalog forms could be made easier.There should be fewer clicks and faster integrations between solutions.The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.Very expensive.Service mapping could be less complicated.Transparency in the pricing model needs to be improved.I do not like the user interface.

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There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a weakness, that would be it.Right now it's very dependent on having an imagination to understand.I'd like to see the next release of VINYL have more user interface solutions to it, so that it could be a more user-friendly product on the front end for the customers that are utilizing the tool. We didn't have a solution to help automate all of our reporting in the past which identified the need to make sure that we could tap into our data sources and automate all of our reporting, which is exactly why we needed the tool.The features that I'd like to see in VINYL next would be the ability to have more control over, or have a rule-based control over column headings and column labels.Some new features I think I'd like to see is visibility into running jobs so that we can see what the status is, or it's not stuck in its process and doing its thing, or how much longer it's going to take. I'd also like to see a native calendaring function so we can put calendars into our apps with maybe even recurring tasks or appointments and that sort of thing. We'd also like to see multi-select lists. The users being able to pick multiple things to filter on and get a list and be able to export that list.The ease of use for individuals to self-serve could be improved. The solution is no-code, but there is still a decent learning curve associated with the product and some app design principles necessary before people can self-serve.When you are trying to delete certain columns or delete or drop tables, it will throw an error and it will force you to hunt down every location where those things are being referenced. You have to delete them from the very end and work your way backward... It would be easier, when you're deleting that table, if it would concatenate all the way down.There are a lot of almost "hidden" features captured in these Edge Case settings... If you want a scroll bar at the bottom, instead of having it select rows to show, you have to select Disable Panel Location Service, which doesn't sound at all like what it's supposed to do. Naming conventions could be changed a little bit.

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Pricing and Cost Advice
The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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Compared to if I used traditional methods, such as hiring developers and setting up systems, VINYL is costing me less than half of what it would normally cost.The value for us for VINYL is that we've got one fee that we're paying per year and we can deploy and build as many apps and bring in as many users as we need.The licensing costs we pay are, I believe about 5,000 a month. That's every quarter. We've been doing it for about a year now, and the prices have remained steady. We feel it's a reasonable cost for what we're getting because it's unlimited users. So as big as you want to make it, you're not constrained by a per-user licensing cost or any of those other restrictions, so that's going to stifle your development.Our licensing costs are approximately 100K annually, and from my perspective, that really is quite the value with the flexibility and what we're getting from the product.The pricing is moderate. It's okay.Pricing and licensing are expensive.We have seen a 30 percent decrease in time for some of our workflows.

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Questions from the Community
Top Answer: BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the… more »
Top Answer: Currently, we work with REMEDY in Totalsec, it is the ticketing tool that manages the Operation processes in Totalsec. We are evaluating SERVICE NOW, as we are looking for new features to control… more »
Top Answer: If you need a completed ITIL helpdesk system with Asset Management and Project Management without the hassle of having additional plug-in and can be additional costs, you might need to consider… more »
Top Answer: The product is super fast at getting things done.
Top Answer: Compared to if I used traditional methods, such as hiring developers and setting up systems, VINYL is costing me less than half of what it would normally cost.
Top Answer: There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a… more »
Ranking
Views
55,199
Comparisons
32,357
Reviews
22
Average Words per Review
687
Avg. Rating
8.3
Views
4,787
Comparisons
1,218
Reviews
14
Average Words per Review
1,025
Avg. Rating
8.4
Popular Comparisons
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ServiceNow
Zudy
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Zudy is a visionary enterprise application development company with a breakthrough low-code platform known as VINYL. VINYL’s patented technology-agnostic development environment turns mobile and web into one, enabling enterprises to build highly configurable applications in just days rather than months or years. Using VINYL, enterprises can dramatically increase the number of new applications they can build from an average of three per year to more than 50.

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Create Enterprise Apps without Code

Find out more about how Zudy VINYL's code-free platform can speed up your enterprise application development process. Contact Zudy to find out more.

Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow     Brooks Brothers, Stericycle, DXL, Aetna, JCrew, Barstool Sports, iHeart Media, Cal-Maine Foods Inc, Collette Travel, Kraft Sports Group, Fresh Direct
Top Industries
REVIEWERS
Financial Services Firm17%
Healthcare Company14%
Insurance Company10%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Government8%
Media Company4%
REVIEWERS
Manufacturing Company16%
Healthcare Company11%
Non Tech Company11%
Pharma/Biotech Company11%
VISITORS READING REVIEWS
Computer Software Company24%
Construction Company10%
Insurance Company8%
Healthcare Company8%
Company Size
REVIEWERS
Small Business15%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise7%
Large Enterprise74%
REVIEWERS
Small Business27%
Midsize Enterprise32%
Large Enterprise41%
Find out what your peers are saying about ServiceNow vs. Zudy VINYL and other solutions. Updated: September 2020.
437,208 professionals have used our research since 2012.
ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews while Zudy VINYL is ranked 3rd in Rapid Application Development Software with 14 reviews. ServiceNow is rated 8.2, while Zudy VINYL is rated 8.4. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, the top reviewer of Zudy VINYL writes "Rapid Application Development without having to worry about a per-user licencing fee". ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and PagerDuty, whereas Zudy VINYL is most compared with QuickBase, OutSystems, Appian, Mendix and Microsoft PowerApps. See our ServiceNow vs. Zudy VINYL report.

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