Most Helpful Review
The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach
The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.
It uses a common base of data and allows different types of records to pull from that same base of data.
We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.
If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.
The Lite Integration is really the key thing. You're able to attach the Vinyl software to a variety of different systems very easily and pull data together in a way that is really difficult to do using traditional technology... Also, the fact that it's a no-code platform also makes it easier for people to understand and deal with internally, to continue to build applications and modify existing applications.
With the Lite Integration, I didn't to have to disrupt my entire organization to do something. We haven't had to disrupt IT and the business organizations to keep them up and running.
Valuable features include the ability to connect to disparate data sources, the workflow engine, and the speed and agility in building apps.
It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out.
Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited.
We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.
While some of the reporting functionality is adequate, reporting needs to continue to be worked on, given the fact that there are a lot of really good reporting tools out there.
The calendar has room for improvement, but that's what they're going to be working on next, to make a Gantt chart.
Pricing and Cost Advice
Pricing was actually one of the things that drew us to the product initially... the way it was licensed at the time, I got a flat monthly fee from Zudy for the Vinyl product, which allowed me to basically have unlimited use of it... We have an annual license, we pay monthly. It's very competitive and very worthwhile given the return we get out of it.
The key thing here is that the pricing is just one price. We can do as much or as little with the product as we want to which is very attractive. I don't have to worry about if I build a new app, I have to pay more. Or, if I put 20 more people logging into the app, I don't have to pay any extra for that either.
You always look for the underlying cost, there's always underlying costs but the value is fine. I don't think it should cost any more. You pay for the software but you're also paying for their employees, when they work onsite for you.
Compared 16% of the time.
Compared 8% of the time.
See more ServiceNow competitors »
Compared 6% of the time.
Compared 23% of the time.
Compared 15% of the time.
See more Zudy Vinyl competitors »
Compared 13% of the time.
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Zudy is a visionary enterprise application development company with a breakthrough no-code platform known as Vinyl. Vinyl’s patented technology-agnostic development environment turns mobile and web into one, enabling enterprises to build highly configurable applications in just days rather than months. Using Vinyl, enterprises can dramatically increase the number of new applications they can build from an average of three per year to more than 50.
Learn more about ServiceNow
Learn more about Zudy Vinyl
|Sample Customers||AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow||Brooks Brothers, Stericycle, DXL, Aetna, JCrew, Barstool Sports, iHeart Media, Cal-Maine Foods Inc, Collette Travel, Kraft Sports Group, Fresh Direct|
VISITORS READING REVIEWS
No Data Available
VISITORS READING REVIEWS
No Data Available
See also ServiceNow Reviews, Zudy Vinyl Reviews, and our list of Best Rapid Application Development Software Companies.