Most Helpful Review
The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach
It provides internal clients with greater transparency about their projects and deliverables.
The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version.
It uses a common base of data and allows different types of records to pull from that same base of data.
We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other.
If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.
The most recent addition of SAM Premium is a game changer for many organizations.
The look and feel is a valuable benefit for adoption.
The workflow capability for easy setup is powerful.
The way that they've done some of the reports, they've created really great data dumps. If I want to see a snapshot of something in time, for a given timeframe, I can download it. From that download, I can create further analysis or do my own thing with it, which is really helpful. I'm even able to go back several years and get data.
It's customizable to whatever you see might use it for... It's very user-friendly, and the front-end is exactly what we need to see, very simple. It can get more complicated too, if those are the needs.
The fact that it's no-code is one of the most important features because it allows us to deliver very quickly. We can get the value to the business delivered much more quickly than with other solutions.
The Lite Integration is really the key thing. You're able to attach the Vinyl software to a variety of different systems very easily and pull data together in a way that is really difficult to do using traditional technology... Also, the fact that it's a no-code platform also makes it easier for people to understand and deal with internally, to continue to build applications and modify existing applications.
With the Lite Integration, I didn't to have to disrupt my entire organization to do something. We haven't had to disrupt IT and the business organizations to keep them up and running.
Valuable features include the ability to connect to disparate data sources, the workflow engine, and the speed and agility in building apps.
It gives us an accurate idea of where we stand as a business, on many different levels. It also gives our sales department more of an idea of how they are doing for the month, every month. And it gives us more capabilities within our systems, to pull information out.
It is a platform which can grow with us and get us out of spreadsheets.
The setup was time-consuming and required a lot of internal resources.
Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited.
The scalability needs improvement.
The ability to embed help information onto the screens.
We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition.
The Express edition does not allow the option for scripting.
I would like to see Advanced Intelligent Automation.
Local solutions have lower costs.
I would love to have the home screen a little more customizable because, as we're building more and more reports, it would be nice to have more options in how they're organized on the screen.
While some of the reporting functionality is adequate, reporting needs to continue to be worked on, given the fact that there are a lot of really good reporting tools out there.
Perhaps the UI could be improved.
The calendar has room for improvement, but that's what they're going to be working on next, to make a Gantt chart.
If it could be prettier, it might be a bit more attractive on the business side. The most meaningful improvement might be done in some of the aesthetics of the reporting and dashboarding.
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.
The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.
I feel the product’s pricing is a good value. The licensing model is very straightforward. You license the platform and you can build however many solutions you want with it.
Pricing was actually one of the things that drew us to the product initially... the way it was licensed at the time, I got a flat monthly fee from Zudy for the Vinyl product, which allowed me to basically have unlimited use of it... We have an annual license, we pay monthly. It's very competitive and very worthwhile given the return we get out of it.
The key thing here is that the pricing is just one price. We can do as much or as little with the product as we want to which is very attractive. I don't have to worry about if I build a new app, I have to pay more. Or, if I put 20 more people logging into the app, I don't have to pay any extra for that either.
Pricing is less than the cost of a consultant and the value you receive is much greater.
You always look for the underlying cost, there's always underlying costs but the value is fine. I don't think it should cost any more. You pay for the software but you're also paying for their employees, when they work onsite for you.
It is affordable.
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Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)
Zudy is a visionary enterprise application development company with a breakthrough no-code platform known as VINYL. VINYL’s patented technology-agnostic development environment turns mobile and web into one, enabling enterprises to build highly configurable applications in just days rather than months. Using VINYL, enterprises can dramatically increase the number of new applications they can build from an average of three per year to more than 50.
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