Compare Siebel Contact Center vs. TalkDesk

Siebel Contact Center is ranked 16th in CRM Customer Engagement Centers while TalkDesk which is ranked 17th in CRM Customer Engagement Centers. Siebel Contact Center is rated 0, while TalkDesk is rated 0. On the other hand, Siebel Contact Center is most compared with Oracle Service Cloud and Pega Robotic Process Automation, whereas TalkDesk is most compared with Salesforce Service Cloud and Freshdesk.
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Siebel Contact Center Logo
345 views|86 comparisons
TalkDesk Logo
306 views|72 comparisons
Ranking
Views
345
Comparisons
86
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
306
Comparisons
72
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 57% of the time.
Compared 43% of the time.
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Oracle
TalkDesk
Overview
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
Offer
Learn more about Siebel Contact Center
Learn more about TalkDesk
Sample Customers
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BTAnki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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