Siebel Contact Center vs Vertical Solutions VContactCenter comparison

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Ranking
10th
Views
53
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Views
29
Comparisons
21
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
VContactCenter, Vertical Solutions ContactCenter
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Overview
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
Sample Customers
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate

Siebel Contact Center is ranked 10th in Contact Center Platforms while Vertical Solutions VContactCenter is ranked 19th in CRM Customer Engagement Centers. Siebel Contact Center is rated 0.0, while Vertical Solutions VContactCenter is rated 0.0. On the other hand, Siebel Contact Center is most compared with , whereas Vertical Solutions VContactCenter is most compared with .

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