• Home
  • Siebel Contact Center vs. Zendesk Chat

Siebel Contact Center vs Zendesk Chat comparison

Cancel
You must select at least 2 products to compare!
Oracle Logo

Siebel Contact Center

49 views|39 comparisons
Zendesk Logo

Zendesk Chat

Read 2 Zendesk Chat reviews
60 views|40 comparisons
100% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Siebel Contact Center and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Use Siebel Contact Center?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
report
See Which Vendors Are Best For You
Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.
See Recommendations
768,578 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
Read all 2 answers   →
Ranking
10th
out of 36 in Contact Center Platforms
Views
49
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
60
Comparisons
40
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Zendesk Talk
Learn More
Oracle
Zendesk
Overview
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,578 professionals have used our research since 2012.

Siebel Contact Center is ranked 10th in Contact Center Platforms while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Siebel Contact Center is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Siebel Contact Center is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.